Experienced Business (B2B) Customer Service Support Representative (REMOTE) at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, team-oriented environment where you can grow and advance your skills? Look no further than arenaflex, the leader in the wireless industry, as we seek an experienced Business (B2B) Customer Service Support Representative to join our remote team. At arenaflex, we're committed to providing top-notch service to our business customers, and we're looking for a talented individual to help us achieve this goal. As a Business (B2B) Customer Service Support Representative, you'll be the face of arenaflex, interacting with customers via phone and email to resolve their wireless product and service concerns. You'll work closely with our business representatives and internal support teams to ensure seamless communication and resolution.

About arenaflex

arenaflex is a forward-thinking organization that values innovation, teamwork, and customer satisfaction. We're dedicated to providing the best possible experience for our customers, and we're looking for like-minded individuals to join our team. As a remote employee, you'll enjoy the flexibility and autonomy to work from anywhere, while still being part of a dynamic and supportive team.

Key Responsibilities

As a Business (B2B) Customer Service Support Representative at arenaflex, your key responsibilities will include:

• Interacting with business customers via phone and email to provide information about products and services
• Keeping records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken
• Processing service requests through appropriate arenaflex channels to facilitate timely reconciliation
• Ensuring correct authorization is received, recorded, and saved on all requests
• Conducting account analysis and reviews and proposals
• Following up with businesses to document their experience with service
• Contacting businesses to align with arenaflex B2B representatives for optimal care
• Daily use of Word, Excel, Salesforce, and spreadsheets
• Extensive and accurate typing required

Essential Qualifications

To be successful in this role, you'll need:

• High School diploma or equivalent experience required
• Proficient in Microsoft Office and basic computer skills
• Experience with face-to-face or telephone sales preferred
• Experience with customer service over the phone preferred
• Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people
• Attention to detail: Taking responsibility for a thorough and detailed method of working
• Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service
• Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals
• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working in a customer-facing role
• Knowledge of wireless products and services
• Familiarity with Salesforce and other CRM systems
• Experience with data analysis and reporting

What We Offer

As a Business (B2B) Customer Service Support Representative at arenaflex, you'll enjoy a comprehensive benefits package, including:

• Base Pay of $18/hr
• Health, Vision, and Dental Insurance
• 401k matching
• Health and Wellness Program
• Discount on arenaflex services
• Employee Assistance Program
• Onsite gym and walking trail

Schedule

This is a full-time position, and our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are depending on schedule availability and business needs.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job