Experienced Contract Customer Service Representative – Healthcare Solutions
At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our mission is to empower employers to restructure their healthcare benefits, providing clear incentives and data-driven insights that direct employees to higher-quality and lower-cost healthcare providers. By doing so, we're transforming the way patients receive care and rewarding doctors for practicing well, not just performing more procedures. As a rapidly growing company backed by top-tier venture capital firms, we're seeking a talented Contract Customer Service Representative to join our team and help us achieve our mission.
About the Role
As a Contract Customer Service Representative at arenaflex, you'll play a vital role in engaging with our members to help them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. This role requires a passion for helping people, a proactive problem-solving approach, and excellent communication skills. You'll become an expert on our product, operations, and the needs of our members, ensuring that we provide exceptional service and support to our users.
Responsibilities
As a Contract Customer Service Representative, your key responsibilities will include:
- Delivering amazing service to our members via phone, chat, and email, offering education and guidance to help them understand and utilize their benefit, as well as finding the right provider for their needs.
- Following documented best practices for handling member inquiries, suggesting process improvements as you identify them.
- Managing and organizing your workload using our platform and tools, including Zendesk and G Suite.
- Triaging and escalating complex and urgent member care needs.
- Retaining a detail-oriented working knowledge of employer health benefits and insurance.
- Relaying member feedback to leadership teams to improve our solution.
Candidate Profile
We're looking for a candidate who is passionate about helping people solve their problems with creativity and empathy. If you have:
- Experience working in a customer-facing environment with demonstrated experience staying calm under pressure.
- Excellent written and verbal communication skills.
- A high level of process-orientation, digital organization, and resourcefulness.
- A desire to work in a rapidly evolving startup environment, comfortable with some ambiguity.
- A desire to be a part of our mission to improve the healthcare system.
- Enthusiasm for a role with room for growth.
- A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred).
- A bachelor's degree is preferred but not required.
Work Environment and Culture
At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about our mission, and we're looking for someone who shares our values and is eager to contribute to our growth. As a remote worker, you'll have the flexibility to work from anywhere, but you'll be part of a dynamic team that's dedicated to making a difference in the healthcare industry.
Compensation and Benefits
We offer a competitive hourly rate of $17-19/hour, depending on your qualifications, skills, and experience. As a Contract Customer Service Representative, you'll have access to a range of benefits, including:
- A comprehensive training program to help you develop your skills and knowledge.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- A competitive hourly rate.
How to Apply
If you're passionate about helping people and want to be part of a mission-driven organization, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We're an equal employment opportunity employer and value diversity in the workplace.
Important Note
To streamline our process and ensure fairness to all applicants, please refrain from sending additional emails regarding your application status within the initial 5 days of applying. Any communication sent to [email protected] during this period may delay the review of your application. We appreciate your understanding and look forward to reviewing your application. Apply Job! Apply for this job