Equipment Health Monitoring (EHM) Service Delivery Engineer
Rolls-Royce is a leading innovator in engineering and manufacturing, committed to providing critical power solutions globally. The EHM Service Delivery Engineer will analyze gas turbine performance data, provide troubleshooting support to airline customers, and ensure data integrity for effective service delivery.
Responsibilities
- Analyze gas turbine performance & mechanical data using latest EHM tools & techniques to diagnose and record potential anomalies in asset operation
- Interface with engineering and business stakeholders (including Commercial, Customers, Alliances and Enterprises) to establish robust feedback to drive service cost awareness and implement required recommendations and improvements
- Maintain equipment configuration and ensure data is received and correctly processed
- Based on trend data, and established signatures, provide airline customers with short term troubleshooting advice and longer-term fleet management information
- Prepare and deliver effective technical communications (e.g. presentation, training, and/or reports) to engineering & non-engineering areas
- Work closely with airline customers and the wider RR community to continually evolve & improve our EHM service
Skills
- Bachelor's degree in Engineering, Science or IT with 1+ years of Equipment Health Monitoring, Engine Maintenance, and/or Service Engineer experience, OR
- Master's degree in Engineering, Science or IT, OR
- PhD in Engineering, Science or IT
- In order to be eligible for consideration, you must be a U.S. Citizen or U.S. Permanent Resident
- Turbine engine maintenance, service, and/or support experience
- Experience working with EHM, data sets, data acquisition, and data processing
- Prior experience analyzing large data sets
- Prior experience creating and presenting technical data and/or training to both internal and external stakeholders
- Customer service experience
- Basic understanding of the components, principles, and operation of a gas turbine engine
- Broad understanding of EHM Service techniques, value, and customer satisfaction drivers
- Self-motivated and directed, with keen attention to detail
- Skilled at working within a team-oriented, collaborative environment, or as a sole contributor on identified projects
- Good communication skills to cooperate with and influence both internal and external parties, at all levels of the business
Benefits
- Bonus
- Employee support assistance
- Employee discounts
- Health, dental, vision, disability, life and accidental death & dismemberment insurance
- Flexible spending account
- Health savings account
- 401(k) retirement savings plan with a company match
- Employee Assistance Program
- Paid Time Off
- Certain paid holidays
- Paid parental and family care leave
- Tuition reimbursement
- Long-term incentive plan
Company Overview