Collections Specialist - Eurofins Environment Testing - Barberton, OH
Eurofins Environment Testing is an international life sciences company providing analytical testing services. The Collections Specialist is responsible for managing client accounts, contacting clients for payment of past due invoices, and resolving conflicts related to payments while maintaining excellent customer service.
Responsibilities
- Monitor and maintain accounts within assigned portfolio (large accounts)
- Contact clients via verbal and written communication for payment of past due invoices
- Provide information and/or documentation to both internal and external clients
- Interact with Collections Manager and Operation Designees to resolve client issues
- Maintain current and accurate account notes in collections software
- Provide updates on accounts to Collections Manager, Operations and Sales as needed
- Work daily follow up queue in collections software
- Notify the Collections Manager of negative payment patterns
- Facilitate and/or attend conference calls specific to collections activity on client accounts
- Resolve cash discrepancies on client accounts by research in Oracle of payment application
- Process credit card payments
- Complete side projects/ task as assigned by Collections Manager
- Additional duties as assigned
Skills
- High School Diploma or equivalent
- At least 1 year of Collections/ Accounts Receivable experience or customer service experience
- Computer skills
- Authorization to work in the United States without restriction or sponsorship
- Authorization to work in the United States indefinitely without restriction or sponsorship
- Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
- Previous Collections experience
- Previous Accounts Receivable experience
- Knowledge of the Accounting process
- Customer service experience - internal and external
- AS/AA in Accounting or related field is a plus
- General business concepts
- General accounting knowledge
- Computers and accounting software knowledge
- Basic mathematical principles
- Knowledge of collections policies, procedures and best practices
- Strong written and verbal communication skills
- Active listening skills
- Negotiation skills
- Problem solving skills
- Organizational skills
- Strong customer service skills
- Detail oriented
- Ability to employ tact and discretion in business-related conversations
Benefits
- Comprehensive medical coverage
- Life and disability insurance
- 401(k) with company match
- Paid holidays
- Paid time off
- Dental and vision options
Company Overview