Experienced Customer Service Monitoring Representative – Remote Work Opportunity
Join arenaflex, a leading provider of innovative security solutions, and make a real impact in the lives of our customers every day. At arenaflex, we've been helping save lives since 1874. As the #1 smart home security provider in the U.S., we protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. Above all, our mission is clear: we help save lives for a living. If you're looking for a career where you can make a real difference, join our team today and put purpose behind your paycheck.
Why Choose arenaflex?
At arenaflex, it's more than a job – it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, is united under one noble purpose: we help save lives for a living. We are everyday heroes. You'll be doing more than earning a paycheck; you'll be in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities.
About the Role:
We're seeking an experienced Customer Service Monitoring Representative to join our remote team. As a pivotal part of our noble purpose, you'll be responsible for monitoring and dispatching proper authorities for residential and small business alarms, as well as contacting appropriate responsible parties. Your day will be filled with:
- Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
- Paying attention to detail while documenting alarm handling procedures within the alarm screens.
- Completing alarm processing in accordance with departmental procedures.
- Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
- Receiving inbound calls related to alarm call back inquires.
What We Offer:
When you commit to us, we commit to you. Our employees receive a comprehensive, full benefits package that includes:
- Paid training
- Full benefits on the 1st of the month after 31 days of employment
- Casual, yet energetic and engaging work environments
- Medical, Dental, Vision, 401(k) with employer matching
- Paid vacation time (We all need to recharge)
- Tuition reimbursement, employee referral bonuses
- Potential opportunities to work from home based on business needs
- A culture of coaching, development, and career growth opportunities
Requirements:
We're looking for someone with results they're proud of, like:
- High school diploma or equivalent required
- Minimum of six (6) months of customer service experience required
- Technical aptitude, problem-solving skills, and ability to prioritize multiple items at once
- Ability to be licensed in multiple states
Pay and Benefits Disclosure:
The pay for this role is $17.50 per hour base. We offer employees access to healthcare benefits, a 401(k) plan, and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
Diversity, Equity, and Inclusion:
arenaflex is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. arenaflex strives to ensure every employee and applicant feels valued. Visit us at [arenaflex website URL] to learn more.
Apply Now:
Ready to join a team that makes a real impact? Apply now and take the first step towards a career where you can make a difference in the lives of our customers every day. Apply for this job