[Remote] Sr. Technical Project Manager (Adobe Experience Cloud)

Note: The job is a remote job and is open to candidates in USA. MERGE is a company that brings together creative pioneers, tech innovators, and data explorers to help clients solve business challenges. As a Sr. Technical Project Manager, you will drive the strategic alignment of marketing objectives with technical enablement milestones and oversee timelines and deliverables for seamless orchestration of technical activations across platforms like Adobe Experience Cloud and Salesforce Marketing Cloud.

Responsibilities

• Establish and maintain a comprehensive program roadmap that connects marketing objectives with technical enablement milestones
• Set a roadmap from a customer-impact perspective to facilitate senior-level conversations and decision-making
• Build and maintain the single source of truth critical path project plan inclusive of inputs from all primary functions (Retail IT, Marketing, A&B/C, MaCE) and including incremental milestones and launch dates
• Balance short-term delivery with long-term architecture evolution, ensuring near-term value creation while advancing scalable, future-ready solutions
• Oversee timelines and deliverables across all workstreams, maintaining focus on both quick wins and long-term goals
• Serve as a “neutral” expert leveraging deep technical understanding (Adobe Experience Cloud, Salesforce Marketing Cloud, and related systems) to evaluate options, pressure-test solutions, and recommend the ideal approach—without direct coding or configuration
• Own orchestration of the technical activation of the marketing roadmap, ensuring architectural decisions and sequencing support omnichannel strategy goals
• Facilitate alignment between systems and tools (e.g., Jira, Rally) to establish cross-platform visibility and accountability mechanisms
• Organize and lead SteerCo meetings, establishing clear agendas and driving decision-oriented discussions
• Provide regular, concise communications on project status, risks, and milestones to executive stakeholders
• Standardize program reporting by synthesizing updates across multiple workstreams into leadership-ready summaries
• Identify and escalate cross-team blockers early, driving resolution through structured governance and stakeholder alignment
• Hold project managers across teams accountable to deliverables, timing, and interdependencies to enable complex architecture and process roadmap execution (MaCE, CRM IT, A&BC, CRM Strategy, MORE)
• Champion accountability and clarity across teams, ensuring dependencies are clearly mapped and progress is tracked consistently
• Foster consistency and continuity, helping maintain alignment across teams and initiatives even as priorities evolve
• Escalate and document project risks, issues, and decision points; proactively uncover and communicate disconnects to facilitate alignment across stakeholders
• Adapt communication and influence styles to navigate our client's complex, matrixed environment—knowing when to advocate for change versus when to align with existing processes
• Serve as a trusted facilitator who bridges marketing, MarTech, IT, and analytics teams to unify priorities, translate roadmaps, and sustain alignment over time
• Ensure ongoing measurement and progress tracking across both quantitative and qualitative milestones

Skills

• 5-7 years of project management experience leading omnichannel marketing or CRM enablement programs in medium to large, matrixed organizations
• Bachelor's degree in marketing, business administration, communications, or equivalent experience
• Deep understanding of enterprise MarTech ecosystems, particularly with Adobe Experience Cloud, including how tools interconnect to support personalization and measurement
• Ability to interpret marketing strategy and translate it into technical activation plans
• Experience working within or alongside architecture and product ownership functions
• Proven ability in client-facing roles, showcasing excellent communication and relationship-building skills
• Strong background in governance and change management within environments that have competing toolsets or organizational silos
• Track record of delivering Omnichannel Orchestration roadmaps and deliverables in multiple environments
• Expert in decisioning tools and architecture to bring best in class knowledge in how to use Martech tools effectively alongside homegrown tools and platforms
• Experience with Salesforce Marketing Cloud is a plus

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401K
• Lifestyle Spending Account
• Employer Paid Life & Disability Insurance
• Flexible Time off & Holidays

Company Overview

• Merge promotes health, wealth and happiness in the world by merging storytelling with technology. It was founded in 2018, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is http://www.mergeworld.com/.

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