[Remote] Specialist, Repair Ops Support - New York
Note: The job is a remote job and is open to candidates in USA. Otis Elevator Company is searching for a highly motivated repair operations support team member. This role will work with the New York Operating Area to directly support the repair business and open order superintendents, helping to accelerate workable backlog and ensure timely billing.
Responsibilities
- Source material quotes from vendors and issue PO/VPO as needed
- Update project notes in Smartsheets on a daily basis
- Customer relations lead - Order confirmed with customer/thank them for their business
- Obtain and action applicable contract/customer PO's
- Complete permit application and assist in scheduling crews (if necessary)
- Order material as needed
- Receive material for internal process tracking
- Work with Superintendent on scheduling
- Progress billing (where applicable)
- Contact customer with scheduled date/time
- If schedule changes calendar updated/customer notified
- Pre-inspection verification (larger OO jobs)
- Payment tracking - Ensure job has been paid prior to final turnover
- Notify customer job is fully complete & final bill will be coming
- Verify all PO's are paid in the system
- Verify no more labor & material will hit the job – Inventory Control
- Action and initiate final bill in FSS
- Assist with Upgrade App issues/opportunities/adoption from the field
- Mechanic Pay discrepancy tracking and investigation (as needed)
Skills
- High school diploma or equivalent required
- Ability to work in a highly team-oriented and dynamic environment
- Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
- Need to be self-motivated and able to manage many simultaneous projects and responsibilities
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
- Strong leadership skills and goal-orientated with strong time management and organizational skills
- Bachelor's degree preferred
Benefits
- Employee Scholar Program
Company Overview