Associate, Contactless Form Factors

American Express is a company with a long history of innovation and commitment to customer service. They are seeking an Associate for the Contactless Form Factors team to support the development and deployment of contactless payment solutions, ensuring compliance with regulatory requirements and collaborating with cross-functional teams.

Responsibilities

• Support the Contactless Form Factors (Physical Contactless Cards & Digital Wallet) application build and deployment model to launch capabilities dictated by enterprise, industry and regulatory requirements
• Assist in scoping, prioritizing and developing new product features and related feature expansions. Assists in the research of regulatory developments and provide preliminary input on analysis of potential implications to existing Products
• Assist in collaborating with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies
• Support in the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies. Support in the creation and maintenance of product backlogs, prioritizing features and establishing timelines for product releases
• Partner closely with analytics team to provide input and prioritize analytics requests
• Assist in the identification of technical gaps and collaborate with broader teams to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes. Maintain core critical metrics
• Understands competitive and internal positioning for the product through internal and external market research
• Use analytical abilities and strategic perspective to identify trends & recommend solutions that will help improve the user experience
• Stay informed about regulatory requirements and ensure that our products comply with applicable laws and regulations, whilst maintaining a pulse on industry trends to shape the direction of product features and capabilities

Skills

• Experience: 1+ years in an analytical or product-related role, ideally supporting enterprise product growth within an Agile environment
• Agile Product Development: Strong understanding of Agile methodologies, requirements management, and the end-to-end product development lifecycle
• Product Strategy: Ability to support product strategy, develop roadmaps, and prioritize features based on customer needs and business goals
• Market & Data Analysis: Skilled in market research, data analysis, and structured problem-solving to generate insights, inform decisions and improve user experiences
• Communication & Collaboration: Strong communication skills with the ability to lead cross-functional discussions, influence outcomes, and align stakeholders
• Enterprise Mindset: Ability to balance the needs of customers, partners, colleagues, and shareholders while connecting work to enterprise priorities and capabilities
• Adaptability & Organization: Highly organized, with the ability to reprioritize and manage multiple projects in a dynamic, fast-paced environment
• Team Player: Collaborative, supportive, and proactive, with a strong can-do attitude

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Company Overview