Customer Success Manager
Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. As a Customer Success Manager, you will help companies across North America streamline their operations with Odoo’s integrated suite of business applications, guiding clients through every stage of their Odoo journey.
Responsibilities
- Contact customers currently using Odoo
- Analyze clients' business operations and drive adoption
- Execute all phases of a subscription renewal plan
- Build and maintain relationships with clients
- Empathize with customer needs
- Be part of the entire sales cycle
Skills
- Bachelor's Degree
- Experience negotiating and closing new business
- Passion for software products
- 1-2 years experience in sales
- Excellent communication skills
- Proven track record of exceeding quota
- Proficiency in G-Suite applications preferred
- Experience with ERP
- Experience in a SaaS company
- Available immediately
- An affinity for business operations
- Additional languages
Benefits
- Healthcare
- Dental
- Vision
- Life Insurance
- FSA
- HSA Matching
- 401K Matching
- Commuter Benefits
- PTO (Paid-time-off)
- Paid sick days
- Paid holidays
- Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
- $100 towards a work-from-home office setup
- Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
- Company-sponsored events for groups of 6+ employees
Company Overview