Data Analyst (7198U), Berkeley IT - #83469

The University of California, Berkeley is a world-leading institution known for its academic and research excellence. They are seeking a Data Analyst to provide IT support related to identity and access management systems, conduct data analysis, and assist in troubleshooting and resolving user account issues.

Responsibilities

• Applies professional data management concepts and defines data/information management policies and procedures to provide IT support to Berkeley campus clients by phone, email, or remote tools
• Troubleshoots, resolves, or appropriately triages complex login and user account issues, including: identity collisions and orphaned records; Multi-Factor Authentication (MFA) issues; issues related to campus Identity and Access Management (IAM) services
• Uses CalNet Admin Tools as well as database access tools, including LDAP and PostgreSQL tools
• Researches, gathers, and analyzes information requirements from data providers and users and documents them using formal data definition techniques and naming standards
• Plans, provisions, and documents access requests and other technical service requests for supported Identity and Access Management (IAM) data and services
• Analyzes and determines user needs and makes recommendations on setting up new services and implementing best practices for existing services
• Documents technical requirements and changes in configurations
• Organizes knowledge documentation for easy access while troubleshooting with a customer
• Contributes feedback to, consults with, and collaborates with other technicians, service teams, and business partners on issues that arise during team activities
• Trains and assists junior staff in resolving customer problems
• Develops and/or provides training as needed based on consultation with customers and understanding of technology, including one-on-one and small group training, FAQs, knowledge base entries, and other job aids
• Designs and implements capture of metadata from technical processes such as software design and database management

Skills

• Intermediate knowledge of relevant rules and regulations
• Experience in use and knowledge of common IAM tools such as Duo, Grouper, and Cirrus
• Demonstrated skill at creating technical documentation for complex processes and applications
• Working knowledge of organization IAM requirements, recommendations and policies including security standards
• Demonstrated ability to work effectively and collaborate with individuals and groups from a wide range of backgrounds, experiences, and perspectives
• Demonstrated effective communication and interpersonal skills
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization
• Experience using a service management application to take support tickets, document work, and communicate with customers and IT partners
• Experience with remote support and communication tools
• Self-motivated and works independently and as part of a team
• Demonstrated problem-solving skills
• Able to learn effectively and meet deadlines
• Demonstrated service orientation skills
• Strong organizational skills
• Strong analytical and design skills, including the ability to abstract information requirements from real-world processes to understand information flows in computer systems
• Ability to represent relevant information in abstract models
• Critical thinking skills and attention to detail
• Bachelor's degree in a related area and/or equivalent experience/training
• Knowledge of data management systems, practices, and standards
• Knowledge relating to logical data design, data warehouse design, data integration, or the management of web content or other unstructured data
• Ability to prepare simple data models under the guidance of more senior professionals

Benefits

• Comprehensive benefits package offered by the University
• Eligible for UC Benefits

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