Collections Representative

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. In this role, the Collections Representative will provide exceptional customer service while learning about payment processing and negotiations, working to locate and assist former tenants with their debt responsibilities.

Responsibilities

• Locating and contacting former tenants and guiding them on determining the best course of action pertaining to their debt
• Navigate challenging situations, maintain composure under pressure, and work towards debt resolution with determination
• Reach mutually beneficial payment arrangements and resolve payment issues effectively
• Handle challenging customers, hostile interactions, and difficult situations with professionalism and conflict resolution skills
• Work towards meeting collection targets while maintaining quality customer service and compliance with regulations
• Manage emotional stress from demanding interactions, balancing empathy with the need to collect debts, and maintaining well-being in a high-pressure environment

Skills

• High school diploma or GED required
• Resilience and persistence to navigate challenging situations, maintain composure under pressure, and work towards debt resolution with determination
• Strong negotiation abilities to reach mutually beneficial payment arrangements and resolve payment issues effectively
• Handling challenging customers, hostile interactions, and difficult situations with professionalism and conflict resolution skills
• Working towards meeting collection targets while maintaining quality customer service and compliance with regulations
• Managing emotional stress from demanding interactions, balancing empathy with the need to collect debts, and maintaining well-being in a high-pressure environment
• While working remotely, it is required to have internet services with a minimum internet download speed of 15 Mbps and a minimum upload speed of 3 Mbps

Benefits

• Health and wellbeing benefits start on day 1 of employment.
• Competitive 401 (k) match, generous PTO and holiday time off
• Healthy work/life balance with no late night or weekend hours
• Training and growth potential

Company Overview

Company H1B Sponsorship