Service & Delivery Tech I

Albertsons Companies is a leading food and drug retailer in the United States, seeking a Service & Delivery Technician I. In this role, you will support stores throughout Southern California with IT deployments and hardware installations, requiring up to 50% travel and occasional overnight stays.

Responsibilities

• Support standard hardware platforms and systems installed throughout Safeway retail stores and district offices
• Installation of new hardware and software components, such as desktops, iPads, servers, UPS battery backup’s, self-checkout’s, printers, scanner scales, counter scales, and network equipment
• Maintain equipment inventory controls and policies
• Travel will be required to store locations for installations, at times requiring overnight stays
• Installation schedules can vary by deployment, including some which occur overnight

Skills

• High school graduate, AA/AS/BA/BS degree preferred or 1+ year's technical/training/hardware certifications preferred
• 1+ years retail business experience preferred
• 1+ years' experience with retail store systems, technology systems and hardware preferred
• 1+ years' experience with installation and configuration of desktop and peripheral technology preferred
• Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve issues
• Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding
• Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications
• IOS and Android knowledge
• Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization
• Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision
• Understanding of how hardware/software systems inter-relate
• Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs
• Must have a good, safe driving record. Must have a vehicle
• Solid mechanical skills
• Flexibility to work a variety of shifts, day, evening and overnight. This role is primarily scheduled M-F, however, at times Sunday evenings may be required
• Strong sense of urgency, business ethics, dependability and follow through
• Self-checkout experience is preferred

Benefits

• $1000 Signing Bonus

Company Overview

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