[Remote] Enrollment Specialist

Note: The job is a remote job and is open to candidates in USA. FamilyWell is dedicated to transforming women’s mental health care across the reproductive journey. The Enrollment Specialist will guide patients through the enrollment process, support them in scheduling initial intake sessions, and communicate the benefits of FamilyWell’s collaborative care model.

Responsibilities

• Proactively connect with referred patients and guide them through enrollment in FamilyWell’s collaborative care program, ensuring timely outreach within 24 hours of referral and follow up in accordance with an established cadence
• Communicate with patients across multiple channels (text and phone) to foster engagement, provide clarity, and support follow-through
• Build trust and rapport during Intro Calls by tailoring communication to each patient’s unique needs, ensuring a seamless transition from referral to completed intake
• Clearly articulate the benefits of FamilyWell’s Collaborative Care Model (CoCM) for patients, helping them understand the value of support available
• Consistently meet and exceed performance goals for Intro Calls, enrollment conversions, and intake completions
• Complete enrollment documentation accurately and efficiently, ensuring all requirements are met
• Support patients through proactive follow-up to ensure successful attendance and completion of their intake session

Skills

• Bachelor's degree in social work, counseling, Psychology, nursing OR formalized training in mental health
• Empathy and Compassion: Ability to understand and support the unique challenges of women navigating mental health challenges in the perinatal and peri/menopause stages of life
• Engagement Skills: Proficient in engaging referred patients with relevant messaging and confirming their participation in the FamilyWell program
• Communication: Strong verbal and written communication skills for effective interactions
• Technically competent: Proficient in learning and using multiple EHR and technology platforms including Google Suite
• Organizational Skills: Ability to manage referral records and ensure timely follow-up
• Cultural Sensitivity: Respectful of diverse backgrounds and experiences, particularly in a perinatal context
• Adaptability: We're a fast growing company, constantly looking to make improvements as we go. Our team is always iterating to make our program even better for our patients
• Background in sales or client services preferred

Company Overview