Customer Experience Trainer

Lightspeed Commerce is a company that empowers businesses through its innovative commerce platform. They are seeking a Customer Experience Trainer to design and deliver training programs for the Implementation and Account Management teams, focusing on developing both technical and soft skills to enhance customer experience.

Responsibilities

• Design and facilitate a comprehensive range of learning programs, including in-person, virtual, and e-learning
• Utilise digital tools to create flexible, innovative, and high-impact learning solutions
• Collaborate with Retail Customer organisation leadership to proactively identify critical skills and knowledge gaps
• Apply tested instructional design theories and practices, combined with adult learning principles, to maximise employee development and training effectiveness
• Provide one-on-one professional development training
• Contribute directly to the execution of the organisation-wide training strategy
• Champion a continuous learning culture throughout the organisation

Skills

• 1-3 years of experience developing and delivering blended learning solutions to business groups
• Proven ability to design structured lesson plans, activities, assessments, and evaluations
• Familiarity with and practical experience using a Learning Management System (LMS)
• Strong instructional design skills, including hands-on experience with digital authoring tools. We use Articulate 360
• Demonstrated ability to use various technologies and media to create engaging learning resources for diverse audiences
• A high degree of autonomy and the ability to drive projects forward with limited guidance
• Excellent collaboration and teamwork skills for successful project work across departments and time zones
• Excellent communication (oral and written) skills in English. As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position
• A formal training qualification

Benefits

• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Company Overview