Customer Service Representative
DIRECTV is a company focused on connecting customers to technology and world-class services. As a Customer Service Representative, you will support customers by addressing their inquiries, resolving issues, and enhancing their overall experience with the brand.
Responsibilities
- Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas
- Utilize various systems and tools to assist customers
- Use sales expertise to make recommendations according to customer’s needs
- Utilize operational systems to process purchases of all products and services
- Use solid problem-solving skills to identify and solution customer’s technical issues
- Demonstrate strong verbal and written communication skills
- Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required
Skills
- Good listening skills and the ability to effectively communicate under pressure
- Extensive knowledge of our products and services – this will determine how well you resolve problems and offer advanced solutions to customer
- Being self-motivated and comfortable working in a fast-paced environment
- Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas
- Utilize various systems and tools to assist customers
- Use sales expertise to make recommendations according to customer's needs
- Utilize operational systems to process purchases of all products and services
- Use solid problem-solving skills to identify and solution customer's technical issues
- Demonstrate strong verbal and written communication skills
- Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required
- 6 months to 1 year of customer service/sales work experience
- Familiarity with Windows computers
- An ability to deliver regular and reliable attendance
Benefits
- FREE DIRECTV Premier Package with free installation (this includes HBO Max, Cinemax, Showtime, & Starz)
- FREE DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass) and unlimited cloud DVR
- 25% off AT&T Cell Phone Service
Company Overview
Company H1B Sponsorship