[Remote] Appointment Setting Specialist

Note: The job is a remote job and is open to candidates in USA. Custom Decorators, a division of Hunter Douglas, is the premiere in-home design and installation service for major retailers in North America. The Appointment Setting Specialist is responsible for responding to inbound requests, qualifying leads, and scheduling in-home consultations for consumers interested in custom-made window treatments, while providing exceptional customer service and support to clients.

Responsibilities

• Manage and Schedule Appointments: Coordinate and schedule appointments between clients and sales representatives (Designers), ensuring all appointments are confirmed and properly organized
• Communication and Follow-ups: Conduct outbound calls, texts, and emails to follow up with potential clients, answer queries, and confirm or reschedule appointments as needed
• Ability to thrive as a self-starter with a desire to meet and exceed production goals and expectations
• Enjoy working alone or collaboratively in a team environment, bringing positive energy and a 'can-do' attitude to your job and your peers
• Have exceptional written and verbal communication skills
• Be detail-oriented, flexible, and able to multitask in a fast-paced environment
• Pride in providing exceptional service to both internal and external customers
• Familiarity and comfort with computers, typing, and navigating several computer systems at once
• Proficiency in Microsoft Office technology
• Use proven sales strategies to generate enthusiasm for the appointment and schedule as soon as possible
• Contribute to sustained year-over-year sales growth by providing exceptional service to designers, district and regional leadership teams
• Accurately and promptly respond to internal and customer-facing email, text and chat inquiries
• Proactively reach out to district and regional sales leadership to accommodate client requests
• Document and share suggestions for improvement to the client experience and sales cycle

Skills

• High school diploma or general equivalency diploma (G.E.D.)
• At least 1 year of call center experience, preferably in a retail environment
• Sales, Appointment Setting, Lead Generation experience a plus
• Salesforce CRM experience a plus
• Ability to thrive as a self-starter with a desire to meet and exceed production goals and expectations
• Enjoy working alone or collaboratively in a team environment, bringing positive energy and a 'can-do' attitude to your job and your peers
• Have exceptional written and verbal communication skills
• Be detail-oriented, flexible, and able to multitask in a fast-paced environment
• Pride in providing exceptional service to both internal and external customers
• Familiarity and comfort with computers, typing, and navigating several computer systems at once
• Proficiency in Microsoft Office technology

Company Overview