[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Jobber is a company dedicated to empowering small businesses, particularly in the home service sector, by transforming service delivery through technology. They are seeking a Customer Service Representative to join their Customer Success department, where the role involves providing exceptional customer support through various channels while ensuring a positive user experience. This position is crucial in assisting users with inquiries and feedback, directly impacting the success of entrepreneurs relying on Jobber's services.
Responsibilities
- Respond to inquiries that encompass the entire Jobber ecosystem from new and existing customers through live chat, phone, or email
- Troubleshoot issues or problem solve questions that customers may have about a feature, bug, or work flow
- Maintain high channel productivity across our different mediums
- Be a liaison for customer feedback to product and technical teams
- Build a knowledge base of FAQ’s and document all feedback and recommendations from our customers, ensuring the integrity of that data to help shape future decisions
Skills
- Be agile and adaptable to solve problems quickly
- Be empathetic to our customers' journeys
- Be clear and effective in interactions with our customers over the phone
- Be able to craft professional and empathetic responses to customer inquiries via email and chat
- Be curious
- Be incredibly reliable for our customers and the rest of the success team
- Be resilient in the face of adversity
- Be confident with technology
- Touch type to help you get through high-volume chats
- Be very comfortable navigating cloud-based software
- 1 year of contact centre experience
Benefits
- Equity rewards
- Annual stipends for health and wellness
- Retirement savings matching
- An extended health package with fully paid premiums for body and mind
- Dedicated Talent Development team and access to coaching, learning, and leadership programs
Company Overview