Global Service Program Manager - RST - (Remote within the U.S.)

About the position At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. As the Service Program Manager, you will manage a variety of complex projects and programs to deliver on key business strategies and initiatives. You will work across functions, departments, business units, and geographies utilizing project management and program leadership skills to shape our business. You will become an integral part of the Service organization driving key initiatives to increase both internal and external customer satisfaction. This hybrid position is designed to combine the flexibility of remote work with the collaborative benefits of in-person engagement. We require applicants to be in the office at least once a week to foster team connection, encourage collaboration, and maintain a strong company culture.

Responsibilities

• Applying strong project management and program leadership skillsets to plan, initiate, monitor, track, and ultimately deliver service-related projects and programs.
• Lead cross-functional teams for Service projects and programs for the Robotic Surgical Technologies (RST) operating unit, with a particular focus on business process improvement and development of Service-wide systems and mature cross-functional partnerships.
• Providing service design input on new product development projects.
• Developing and implementing global service strategy for existing and new products.
• Developing and implementing processes across Service to standardize and drive consistency.
• Partnering with cross-functional, global teams to define, implement, and monitor processes and systems to improve service delivery for both internal and external customers.
• Conveying, driving and escalating project statuses, issues, and successes through effective communication with team members, stakeholders, and upper management.
• Effectively meeting milestones and deadlines in an autonomous environment.
• Becoming a service business expert and apply that knowledge to educate and mentor others.
• Applying broad business acumen, including financial modeling, ROI, and other cost/benefit tools.
• Learning and applying a strong understanding of the Service business, products, and clinical applications.
• Learning and applying a strong understanding of Medtronic Service strategies and a solid general business understanding to drive business growth objectives.
• Leading and participating in continuous improvement activities across the Service organization.
• Enforcing quality standards within every project and all day-to-day activities.
• Willingness to work with global partners which may result in adjusted work schedule.
• Ability to travel up to 25%

Requirements

• Bachelors degree required
• Minimum of 5 years of relevant experience, or Advanced degree with a minimum of 3 years of relevant experience

Nice-to-haves

• PMP Certification (or ability to attain within 1 year)
• 3+ years of experience with medical devices and systems, imaging technology, or other technical disciplines
• Strong written and verbal communication skills
• Microsoft Excel expertise (functions, expressions, pivot tables, formulas, data sets)
• 3+ years of experience leading diverse and complex projects and programs
• Independent thinker with the ability to take both a commercial and operational view of complex situations
• Ability to solve highly complex problems across multiple business functions

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

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