Experienced Customer Service Representative Team Lead - National Remote
Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative Team Lead, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. You will be part of a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.
About arenaflex
arenaflex is a leading healthcare company that is revolutionizing the way people access and receive care. With a strong commitment to innovation and technology, we are dedicated to improving health outcomes and advancing health equity on a global scale. Our team is passionate about making a difference in the lives of our customers and communities, and we are seeking a talented and motivated individual to join our team as a Customer Service Representative Team Lead.
Job Summary
As a Customer Service Representative Team Lead, you will be responsible for leading a team of customer service representatives who provide support to Medicaid eligible consumers in Salt Lake County. You will be the primary point of contact for customers, answering their questions and providing referrals to providers and agencies in Salt Lake County. You will also be responsible for verifying Medicaid eligibility, offering additional information, and completing administrative tasks as assigned.
Key Responsibilities
* Lead a team of customer service representatives who provide support to Medicaid eligible consumers in Salt Lake County
- Answer incoming calls and provide referrals to providers and agencies in Salt Lake County
- Utilize a computer database to verify Medicaid eligibility
- Offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization
- Complete additional administrative tasks as assigned to support the Care Coordination team
- Provide guidance and support to team members to ensure excellent customer service and high-quality performance
Essential Qualifications
* High School Diploma / GED
- Must be 18 years of age or older
- 2+ years of customer service experience working with the insurance, medical, behavioral health setting, or financial technology
- Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
- Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March) and 8:00 AM - 11:00 PM EST from Monday - Friday (April - September)
- Ability to work occasional overtime as needed
Preferred Qualifications
* Familiarity working with financial health technology
Soft Skills
* Strong organizational skills
- Ability to understand multiple services and multiple benefit plans for Medicaid
- Ability to multi-task
Telecommuting Requirements
* Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Compensation and Benefits
* Competitive hourly rate: $19.47 - $38.08 per hour (based on location, experience, and qualifications)
- Comprehensive benefits package, including medical, dental, and vision insurance
- Incentive and recognition programs
- Equity stock purchase and 401k contribution (subject to eligibility requirements)
Career Growth Opportunities
* Opportunities for career advancement and professional growth
- Training and development programs to enhance your skills and knowledge
- Collaborative and supportive work environment
Work Environment and Company Culture
* arenaflex is a diverse and inclusive organization that values and celebrates individual differences
- Collaborative and supportive work environment
- Opportunities for professional growth and development
- Comprehensive benefits package and competitive compensation
How to Apply
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace
arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.
Application Deadline
This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
Join arenaflex Today!
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Join arenaflex today and be part of a team that is revolutionizing the way people access and receive care. Apply for this job