[Remote] Platform Research Specialist
Note: The job is a remote job and is open to candidates in USA. Numerator is reinventing the market research industry by empowering leading brands and retailers with insights into consumer behavior. The Platform Research Specialist will deliver high-quality survey research through Numerator's In-Platform Research, ensuring surveys meet quality standards and assisting clients with the platform.
Responsibilities
- Review client-submitted questionnaires for quality-control, apply survey best practices, ensure survey respondents have a survey experience without confusion, frustration or fatigue, resulting in more reliable data for our clients
- Apply custom programming and sampling needs, ensure error free data collection
- Provide professional customer support through knowledgeable, prompt and thorough responses to client inquiries ensuring customer satisfaction
- Guide client users on Numerator's web-based platforms to navigate the system, while maintaining a professional and empathetic attitude
- Be responsible and accountable for maintaining Numerator’s superior quality standards at every stage of the project, while facilitating the speed associated with Numerator In-Platform Research
- Be responsible for creative troubleshooting and proactive communication, with both internal and external stakeholders, throughout the project execution
- Assist with internal initiatives that push Numerator In-Platform Research forward in Operational efficiencies, client support tools and education material
Skills
- Excellent written and verbal communication skills
- Bachelor's Degree or equivalent
- Previous experience with survey software (Qualtrics, Decipher, Alchemer, SPSS, others)
- A client-service mentality, with a “can do” attitude
- Strong attention to detail and organizational capability with an ability to prioritize
- Thrives in a fast-paced, growth-oriented environment
- Highly collaborative team-oriented focus
- Ability to work independently with minimal supervision/review of work
- Previous experience providing familiarity with consumer questionnaire design is a plus, but not required
Benefits
- Bonus
Company Overview
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