[Remote] Customer Service Representative - Automotive (21 months)
Note: The job is a remote job and is open to candidates in USA. E INC is a website and software supplier for the Automotive Industry focused on Merchandising Automation and Vehicle Optimization. They are seeking an outgoing Customer Service Representative to provide superior customer satisfaction to automotive dealerships by managing inbound support requests and conducting product demos and training sessions.
Responsibilities
- Respond to first level customer support phone calls and emails to provide customer service and resolution
- Resolve support issues in a prompt and efficient manner while escalating to the sales team, the support manager, or technical team members, when necessary
- Produce clear, efficient, and timely written logs of calls and emails into a client-case tracking system to manage requests and issues
- Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledgebase
- Maintain a working knowledge regarding company’s products and systems
- QA resolved cases that have been assigned to developers, web-developers, and designers
Skills
- Minimum high school diploma
- Strong analytical, problem solving, and troubleshooting skills
- Ability to set priorities and meet deadlines as well as remain flexible
- Languages: English (required)
- College diploma or University degree preferred
- Experience with ticketing systems or helpdesk software (preferred)
- Working knowledge of WordPress CMS Platform or other CMS platforms (preferred)
- Strong understanding of Windows and MacOS operating systems and basic networking concepts (preferred)
- French (an asset)
Benefits
- Medical, Dental & Vision
- RSP programs
- Company paid Group Life/AD&D insurance
- Paid time off
- Flexible working environment
- Continuous Learning
- And an amazing culture to top it all off!
Company Overview