Digital Design Support Technician
Parametrix is a 100% employee-owned consulting firm dedicated to delivering resilient infrastructure and sustainable solutions. They are seeking a Digital Design Support Technician to support civil engineering staff with Autodesk Civil 3D and Bentley OpenRoads Designer, focusing on troubleshooting and user assistance.
Responsibilities
- Provide day-to-day support for engineering and design staff using Autodesk and Bentley Design applications
- Configure, and troubleshoot CAD software and related components, including user profiles, workspaces, templates, and add-ins
- Assist with onboarding new team members, ensuring required CAD software and dependencies are installed and functioning properly
- Troubleshoot common issues such as application errors, performance problems, file access issues, and basic project setup concerns, escalating complex design or modeling issues to senior CAD staff as needed
- Collaborate with IT and CAD Services to deploy software updates, apply patches, and validate workstation configurations
- Document common issues, resolutions, and setup steps to help improve internal support knowledge and reduce repeat issues
- Communicate clearly with staff and project teams to set expectations, provide status updates, and confirm resolution of support requests
Skills
- Experience supporting or working with technical software in a professional environment
- A solid foundation in troubleshooting software and workstation issues, with the ability to follow problems through to resolution or escalate when appropriate
- Comfort installing, configuring, and maintaining desktop applications in a Windows environment
- Strong communication skills and the ability to work patiently and effectively with engineers and technical staff
- An organized, detail-oriented approach to documenting issues, solutions, and setup steps
- Exposure to Autodesk, Bentley, or similar design tools is helpful but not required; training and support will be provided
- An interest in learning CAD systems, engineering workflows, and industry-specific tools over time
Benefits
- Comprehensive Healthcare (medical, dental, vision, short- & long-term disability insurance)
- Employee Stock Ownership Plan (financial profit sharing)
- Performance-based bonuses
- 401(k) Plan
- Paid Time Off (both vacation & sick/wellness time accruals)
- Paid Holidays
- Parental Bonding Leave
Company Overview