Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences Across arenaflex's Fastest and Most Reliable Network

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in ways that transform lives. We're a place where you can share your ideas freely, learn, grow, and thrive in a culture that values creativity, impact, and community. Our team is built on the principles of anticipation, leadership, and listening, and we're committed to lifting our communities and building trust in everything we do.

What You'll Be Doing

As an Experienced Customer Sales and Service Representative at arenaflex, you'll be at the forefront of delivering exceptional customer experiences across our fastest and most reliable network. With your superior sales and customer service skills and excitement for technology, you'll be the go-to person for customers who need help with installation, disconnection, or changes to service. You'll instill confidence and loyalty in our customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. Your responsibilities will include:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns, driven to provide exceptional customer service.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Proven track record of meeting sales goals and building strong customer relationships
• Knowledge of arenaflex's products and services
• Experience with sales and customer service software and tools

What We Offer

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• Health and wellness benefits
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Adoption assistance and tuition assistance
• Award-winning total rewards package

Compensation

The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Work Environment

As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll be required to work 35 hours per week, with flexibility to adjust your schedule as needed.

Equal Employment Opportunity

arenaflex is proud to be an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're passionate about delivering exceptional customer experiences and are excited about the opportunity to join arenaflex's community of innovators, thinkers, and doers, we encourage you to apply. Even if you don't meet every "even better" qualification listed above, we're looking for talented individuals who are eager to learn, grow, and thrive in a dynamic and supportive environment. Apply for this job