Managing Consultant, Change Management and Continuous Improvement

About the position ERM is seeking a highly skilled and experienced Managing Consultant to provide expert change management support for our clients. The ideal candidate will demonstrate a proven track record in change management, project management, process improvement, and/or organizational design. This role will play a crucial part in guiding our clients through transformative business initiatives, ensuring seamless transitions, and fostering a culture of continuous improvement. Change Management Support is a strategic role focused on guiding organizations through transformative projects by leveraging expertise in project management, process improvement, and organizational design. This position is responsible for developing and executing change management strategies, driving successful adoption of new systems, and fostering strong client relationships. Through collaboration with leadership and hands-on facilitation, the consultant ensures organizational readiness for change, mitigates risks, and delivers measurable results that enhance business performance.

Responsibilities

• Manage change management projects for diverse clients, ensuring successful adoption of new processes and systems.
• Implement change management strategies and plans that maximize employee adoption, minimize resistance, and drive measurable results.
• Collaborate with leadership and stakeholders to assess organizational readiness and identify potential risks and mitigation strategies.
• Design and facilitate workshops, communications, and training sessions to support change initiatives.
• Leverage business development and commercial expertise to identify new opportunities for client engagement and growth.
• Build and nurture strong client relationships, contribute to proposal development, and support commercial negotiations to drive strategic business outcomes.
• Oversee project planning, execution, monitoring, and delivery, ensuring projects are completed on time, within scope, and within budget.
• Analyze and improve business processes, identifying inefficiencies and recommending solutions that enhance organizational performance.
• Support organizational design efforts, including structure realignment, role definition, and workforce transition planning.
• Track and report on key change management metrics and project deliverables to clients and internal leadership.

Requirements

• Bachelor’s degree in Business Administration, Organizational Development, or related field; Master’s degree preferred.
• Minimum of 4-6 years of experience in change management, management consulting, or a related field.
• Demonstrated experience managing projects from initiation to completion, preferably in a consulting environment.
• Demonstrated commercial acumen in leading change management initiatives, including identifying organizational impacts, developing change strategies, and supporting the implementation of new business processes and service offerings.
• Successfully managed client accounts, facilitated stakeholder engagement, and collaborated with cross-functional teams to achieve project objectives and drive sustainable organizational change.
• Strong background in process improvement methodologies (e.g., Lean, Six Sigma) and/or organizational design principles.
• Excellent stakeholder engagement, communication, and facilitation skills.
• Proven ability to analyze data, identify trends, and develop actionable insights.
• Ability to work collaboratively across all levels of an organization and manage multiple priorities simultaneously.
• Leadership and influence
• Strategic thinking
• Problem-solving and analytical skills
• Adaptability and resilience
• Excellent written and verbal communication
• Client orientation and relationship building

Nice-to-haves

• Change management certification (e.g., Prosci, ACMP) and/or project management certification (e.g., PMP, Prince2) is highly desirable.

Benefits

• paid time off
• paid parental leave
• medical
• dental
• vision
• life
• disability and AD&D insurance
• 401(k) or RRSP/DPSP
• any other benefits to eligible employees as applicable

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