[Remote] Customer Service & Support Specialist Daylite
Note: The job is a remote job and is open to candidates in USA. Marketcircle is a company that specializes in providing software solutions for small businesses. They are seeking a Customer Service & Support Specialist to provide front line support across various channels, assisting customers with software navigation, troubleshooting technical issues, and handling billing inquiries.
Responsibilities
- Assisting customers with how-to questions, helping them navigate and use Daylite and Billings Pro
- Troubleshooting technical issues related to Daylite and Billings Pro
- Providing billing and subscription support, answering questions about invoices, renewals, and payments
- Handling customer inquiries through email, live chat, phone, and screen-sharing sessions
- Logging and tracking customer issues with detailed documentation
- Identifying patterns and escalating technical trends to our Quality Assurance and Engineering teams
Skills
- Strong technical mindset and a passion for helping people
- Ability to communicate with empathy over email, chat, or phone
- Deep familiarity with macOS and iOS
- Ability to take initiative and solve issues proactively
- Understanding of business operations and challenges faced by small businesses
- Adaptability and organizational skills to balance shifting priorities
- Willingness to collaborate and contribute to a strong team culture
- Experience with Marketcircle Products: Daylite, Billings Pro
- Experience with support tools: HelpScout, TeamViewer
- Familiarity with technical tools: PSQL/SQLite, Graylog, Console, Terminal
- Experience with internal tools: Slack, Confluence
Benefits
- Comprehensive medical, dental, and vision coverage.
- Access to learning resources, training, and mentorship opportunities.
- Generous paid time off and flexible scheduling.
- Collaborative and supportive work culture where your ideas matter.
Company Overview