IT Support Technician
WheelHouse IT is dedicated to providing exceptional support to its clients while fostering growth within the business. They are currently seeking an IT Support Technician to offer both remote and on-site support for various IT needs, ensuring top-notch customer service and technical assistance for their clients.
Responsibilities
- Provide remote and on-site support for PCs, networking equipment, servers, and desktop software for small, medium-sized, and enterprise organizations
- Work directly with clients and internal staff of varying technical abilities
- Contribute to the maintenance and enhancement of internal systems and customer-facing hosted and cloud environments
- Participate in projects when needed
- Contribute to improving the IT environment and providing exceptional customer service and support
Skills
- 1+ years of experience in supporting network connectivity and networking equipment for LAN/WAN topologies, Microsoft Products (i.e. Office 365, Windows OS's), Microsoft Active Directory administration, and internet-related technologies, including registrars, SSL, and hosting providers
- Strong work ethic, attention to detail, problem-solving skills, and ability to work well with others
- Local candidates only
- Technical certifications or training equivalent to A+ and Network+
- Prior experience in an MSP or support environment
- Familiarity with server hardware and related technologies such as RAID, iLO, DRAC, bare metal restores, and backup methods
- Experience with LabTech or similar RMM and ConnectWise or similar PSA software
Benefits
- Medical, dental, and vision insurance
- Short-term and long-term disability insurance
- Life insurance
- 401K with company match
- Flexible work from home options
- Paid vacation
- A company-sponsored cell phone
- Performance-based bonuses
- Training
- Friday Happy Hours
- Quarterly major company events
Company Overview