Experienced Student Loan Advisor – Customer Contact Center (Work From Home after 90 days)

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a strong desire to work in a dynamic and team-driven environment where diversity, equity, and inclusion are valued? Look no further! arenaflex is seeking an experienced Student Loan Advisor to join our Customer Contact Center team, where you'll have the opportunity to work from home after 90 days.

About arenaflex

arenaflex is a family-oriented company that prides itself on being a team-driven environment. We believe in fostering a culture of diversity, equity, and inclusion, where every individual feels valued and empowered to contribute their best. Our mission is to provide exceptional customer service and support to our clients, and we're looking for talented individuals like you to help us achieve this goal.

Job Summary

As a Student Loan Advisor, you'll be responsible for providing top-notch customer service to student borrowers, answering their questions, and resolving any emerging problems they may face. You'll work closely with our team to ensure that our customers receive accurate and efficient support, and you'll be expected to maintain high standards of professionalism and communication.

Key Responsibilities

* Take incoming calls, use chat, and complete outbound calls as necessary to assist customers with answering frequent questions, providing detailed information, processing of applications, and resolving any emerging problems

• Practice active listening, be empathetic, and communicate clearly with customers in a positive and professional manner
• Utilize standard technology such as a telephone, email, and web browser to navigate to pre-scripted responses and provide basic general and claims-specific information
• Follow established and documented policies and standard operating procedures, including working within various systems, timekeeping, documentation of calls from end to end, and adhering to ethics and privacy rules
• Assist callers with filling out their application and submitting it electronically to plan providers for processing
• Complete basic call logs, documentation, and related call details for each phone inquiry

Schedule

* Monday: 11:45am-8:15pm

• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Preferred Skills

* High school diploma or equivalent required

• Must be able to speak and read English clearly, professionally, and fluently
• Must be able to type a minimum of 35 WPM
• Experience working with a personal computer and the Windows operating system is required
• Ability to effectively work within established key performance indicators/metrics is necessary
• Must have demonstrated excellent interpersonal and leadership skills
• Must be able to multi-task and stay organized while completing simultaneous tasks

Requirements

* Must be able to navigate various systems and browsers

• Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers
• Knowledge of contact center technology
• Strong computer skills with proficiencies in Excel and Word
• Excellent command of the English language, effective use of grammar skills
• Excellent communication etiquette
• Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance

Benefits

* Competitive pay

• Sick time starts accruing immediately after training completion
• Special event days throughout the year
• $25,000.00 life insurance paid for by arenaflex
• Paid holidays from day one of employment (if you meet the criteria)

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your career

• We offer a comprehensive training program to ensure you have the skills and knowledge you need to excel in your role
• Opportunities for advancement and career growth are available for high-performing employees

Work Environment and Company Culture

* arenaflex is a family-oriented company that values diversity, equity, and inclusion

• We pride ourselves on being a team-driven environment where every individual feels valued and empowered to contribute their best
• Our company culture is built on a foundation of trust, respect, and open communication

Compensation, Perks, and Benefits

* Competitive pay

• Sick time starts accruing immediately after training completion
• Special event days throughout the year
• $25,000.00 life insurance paid for by arenaflex
• Paid holidays from day one of employment (if you meet the criteria)

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.

Proprietary & Confidential Statement

This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of arenaflex. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of arenaflex. Apply for this job