Experienced Full Stack Product Manager – Customer Service Innovation and Experience

At arenaflex, we're on a mission to revolutionize the way people consume entertainment, and we're looking for a talented Product Manager to join our Customer Service team. As a key player in shaping the future of our member management enterprise platform, you'll have the opportunity to make a significant impact on our customer and agent experience.

About arenaflex

arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our members enjoy a wide variety of TV series, films, and games across multiple genres and languages. We're committed to providing an exceptional experience for our members, and our Customer Service team is at the forefront of this effort.

The Role

We're looking for an experienced Product Manager to lead and manage innovation to improve our members' and support agents' experience with our member management platform. As a Product Manager, you'll be responsible for providing product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions. You'll work closely with our engineering and data scientist teams, as well as third-party solution partners and consulting firms, to deliver the best possible solutions.

Responsibilities

* Provide product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions.

• Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap.
• Partner with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
• Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams as well as third-party solution partners and/or consulting firms.
• Understand differences in support expectations in different regions around the world and tailor the experience accordingly.
• Expand product management responsibility to other tools as business needs present.
• Embody the unique arenaflex culture.

What We're Looking For

* 5+ years of experience in product management for consumer or internal-facing products is a must.

• A deep understanding of Customer Service business and contact center business is a must.
• Prior experience working with member management products, whether third-party or in-house build, is a must.
• Quick learner and the ability to work in a fast-paced global environment.
• Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities.
• Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally are extremely important.
• Organizational leadership and influence without authority.
• Ability to make tough but informed decisions with both data and judgment.
• Ability to inspire, motivate, and lead designers and engineers.
• Demonstrated record of executing projects that measurably improved customer and agent experiences.
• Deep focus on delivering a great customer and agent experience.
• Experience working on global products and enterprise platforms is also beneficial.

Why Join arenaflex?

* We offer a comprehensive benefits package, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.

• We provide paid leave of absence programs, including 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
• We offer flexible time off for full-time salaried employees.
• We're an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams.

Compensation

* The range for this role is $160,000 - $390,000.

• You choose each year how much of your compensation you want in salary versus stock options.
• To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a proven track record of success in product management, we'd love to hear from you. Please submit your application through our website.

About arenaflex Culture

arenaflex is a unique culture and environment. We're committed to providing an exceptional experience for our members, and our Customer Service team is at the forefront of this effort. We're looking for talented individuals who share our passion for innovation and customer experience.

Equal Opportunity Employer

arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is Open for No Less Than 7 Days

This job is open for no less than 7 days and will be removed when the position is filled. Apply for this job