Sr. Applications Administrator, ServiceNow - Contract

About the position At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Responsibilities

• Act as owner and primary administrator of assigned application(s).
• Provide application and system support to all employees for assigned application(s).
• Troubleshoot issues, providing expert level support.
• Resolve issues or identify escalation to Systems team or vendor.
• Own issue until resolved.
• Architect the application(s) to meet business needs.
• Establish integration with other applications.
• Establish best practices for administering and securing application(s).
• Provide application performance monitoring, evaluation and optimization.
• Propose and implement/lead job automation using scripts and other tools.
• Implement solutions to meet or improve specific customer or business needs.
• Research, evaluate and provide guidance in the selection of 3rd party applications.
• Analyze, configure, document, implement and support 3rd party applications.
• Analyze application incidents to identify root cause.
• Work closely with vendor's product support team to implement solutions.
• Analyze existing processes to identify inefficiency and opportunities for improvement.
• Implement or direct the implementation of such process improvements.
• Work with stakeholders to establish key metrics, KPIs and SLAs that are measurable and sustainable.
• Ensure successful installation and validation of vendor-provided upgrades and patches.
• Monitor license usage and budgeting for licensing costs.
• Provide metrics on anticipated needs during budget cycle and submit procurement requests when additional licenses are required.
• Process change requests for modifications to the application configuration.
• Maintain application road map and work with Manager, Applications Administration to set priorities.
• Provide timely and accurate status reporting.
• Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training.
• Develop and maintain all user documentation related to assigned application(s), including policies and procedures.
• Drive user adoption across the organization through user training and best practices.
• Maintain relationship with vendor to resolve application issues and ensure that Early Warning's needs for new functionality are considered in future releases.
• Support the company's commitment to protect the integrity and confidentiality of systems and data.

Requirements

• Education and experience typically obtained through completion of a Bachelor's Degree in Business, Communications and/or Computer Science or related field.
• Excellent oral and written communication skills to be used to interact proficiently with all levels of management and staff.
• General knowledge or familiarity with Windows OS, Oracle, SQL, MS Office, Visio.
• General knowledge or familiarity with applications such as JIRA, Tableau, and SAP Business Objects.
• Demonstrated experience supporting, as an admin, vendor-provided applications.
• Must have strong capability to coach and mentor.
• Self-starter who has the ability to manage multiple priorities.
• Strong attention to detail and accuracy.

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