Experienced Full Stack Customer Service Specialist – Remote Office Operations Management

At arenaflex, we're dedicated to revolutionizing the way home service businesses operate. As a leading provider of remote fractional CSRs, we empower our clients to focus on what matters most – delivering exceptional service to their customers. Our team is passionate about making a difference in the lives of people in the trades, and we're excited to welcome like-minded individuals to join our growing family.

Who We're Looking For

Are you a motivated and results-driven professional seeking a career that offers growth opportunities, flexibility, and a sense of purpose? Do you thrive in fast-paced environments and possess excellent communication and problem-solving skills? If so, we'd love to hear from you! As an Experienced Full Stack Customer Service Specialist, you'll play a vital role in overseeing daily office operations, managing service appointments, and providing top-notch customer service to our clients and their customers.

Responsibilities

As a key member of our team, you'll be responsible for:

• Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments with precision and attention to detail.
• Coordinating and scheduling technicians for service calls, installations, and repairs, ensuring seamless communication and efficient dispatching.
• Serving as the point of contact for customer inquiries, appointments, and complaints, providing exceptional customer service and resolving issues promptly.
• Organizing documents, invoices, and client records, maintaining accurate and up-to-date information.
• Processing customer payments and following up on overdue accounts, ensuring timely and efficient financial management.
• Assisting in the setup and implementation of ServiceTitan or similar dispatching software, staying up-to-date with industry-leading tools and technologies.
• Contributing to additional tasks to support the company's growth, embracing a growth mindset and adapting to changing priorities.

Minimum Qualifications

To succeed in this role, you'll need:

• Experience in scheduling or dispatching, with a proven track record of managing multiple tasks and priorities.
• Familiarity with the plumbing, HVAC, or electrical services industry, with a strong understanding of industry terminology, processes, and materials.
• Proficiency in arenaflex Suite and Slack, with experience in cloud-based CRM systems (Jobber, HouseCall Pro, SingleOps, etc.).
• Excellent time management, multitasking, and problem-solving skills, with a strong attention to detail and communication skills.
• A high school diploma or equivalent, with a minimum of 2 years of experience in a related field.

TECH REQUIREMENTS

To ensure seamless remote work, you'll need:

• A desktop or laptop with a webcam, speakers, and a second monitor.
• A Windows or Mac-based operating system.
• 8GB RAM or more.
• Supportable internet speeds and a router easily accessible from your workspace.

Position Details

As a full-time, remote employee, you'll enjoy:

• A Monday-to-Friday schedule, 8am-5pm EST.
• A dynamic and supportive team environment, with opportunities for growth and professional development.
• A competitive compensation package, including benefits and perks.
• A chance to make a real difference in the lives of people in the trades.

Why Join arenaflex?

At arenaflex, we're passionate about creating a work environment that's both challenging and rewarding. We believe in:

• Empowering our employees to grow and develop their skills and careers.
• Fostering a culture of collaboration, innovation, and continuous improvement.
• Providing exceptional customer service and support to our clients and their customers.
• Staying at the forefront of industry trends and technologies, embracing change and adapting to new challenges.

How to Apply

If you're a motivated and results-driven professional seeking a career that offers growth opportunities, flexibility, and a sense of purpose, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team!

Note

Please allow our hiring team time to process all applications. We'll be in touch if we have any questions or need additional information. Thank you for your patience and understanding. Apply for this job Apply tot his job Apply To this Job