Experienced Customer Service Representative – Powersports E-commerce Support
At arenaflex, we're passionate about empowering Canadian riders with the knowledge and gear they need to hit the road with confidence. As a key member of our Customer Service team, you'll play a vital role in delivering exceptional support to our customers, ensuring they receive the best possible experience with arenaflex.
About arenaflex
arenaflex is one of North America's fastest-growing e-commerce stores in the Powersports industry, headquartered in Montreal, QC. We're a dynamic team of creative, energetic, and highly dedicated individuals representing a diverse range of expertise. Our mission is to provide our customers with the best Powersports merchandise while delivering an elite customer experience.
Join Our Team
If you're looking to join a team that values top-notch quality customer service, promotes staff development, and establishes itself as a first-line resource for customers within our organization, we'd love to hear from you! Whether you're a Powersports pro or have never been on a bike before, we'll provide you with all the tools you need to join us and become a fully-fledged arenaflex team member.
Key Responsibilities
As an Experienced Customer Service Representative, you'll be responsible for:
- Advising and assisting customers by phone and email in resolving order processing issues, such as cancellations, modifications, shipping/billing inquiries, and post-order issues.
- Performing with substantial autonomy, taking initiative, and independently assessing cases to the best of your abilities.
- Navigating through multiple computer applications with speed and precision, with an attention to detail.
- Learning the roles and parts of all our different departments at arenaflex, and utilizing that knowledge to best help our customers.
What We're Looking For
* Minimum of one year experience working in an e-commerce or customer service environment (if you feel you have the skills necessary, but have yet to begin your professional career, go ahead and submit your application!).
- Bilingualism: English & French with excellent communication skills, including written and verbal proficiency.
- Solid computer skills/experience. Excellent at online research.
- No Powersports knowledge is required – we'll provide the foundation of your moto-fu that you'll continue to build and share!
- Strong drive for progression: We want you to succeed. We'll provide you with access to online learning modules, both for arenaflex systems and others, that'll allow you to grow professionally.
- Must be locally based in Montreal, QC, and able to commute to our offices when required.
How You Benefit
* We're located within a 5-minute walk from Du College metro (orange line). We also offer free parking, right on-site.
- Health Insurance including medical, dental, vision, and life.
- Free unlimited healthy snacks and drinks.
- Clean and newly built office environment with ergonomic workstations, and a work-from-home allocation for remote opportunities that you can use to improve your own space.
- A team of energetic, respectful, and friendly coworkers.
- A few more perks that we keep secret! (Though you can expect some fun events, company-branded apparel, and a variety of fun opportunities!)
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping you grow professionally. You'll have access to online learning modules, both for arenaflex systems and others, that'll allow you to develop new skills and advance your career. Our team is passionate about supporting each other's growth and success, and we're excited to have you join us on this journey.
Work Environment and Company Culture
Our office is a dynamic and supportive environment where you'll have the opportunity to work with a talented team of individuals who share your passion for Powersports and customer service. We're committed to creating a positive and inclusive work environment that encourages collaboration, creativity, and growth.
Compensation, Perks, and Benefits
* Starting salary: $18/hour, increasing to $20.75/hour once training has been successfully completed.
- Bonus for completing training as soon as you're through!
- Comprehensive health insurance, including medical, dental, vision, and life.
- Free unlimited healthy snacks and drinks.
- Clean and newly built office environment with ergonomic workstations, and a work-from-home allocation for remote opportunities.
- A team of energetic, respectful, and friendly coworkers.
- And a few more perks that we keep secret!
How to Apply
If you're passionate about delivering exceptional customer service and are excited about the opportunity to join our team, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job