Experienced Customer Success Consultant – Remote Opportunity at arenaflex
At arenaflex, we're a business-to-business powerhouse, dedicated to delivering exceptional products and services to meet the unique needs of our customers. Our world-class sales and sales support teams work closely with businesses of all sizes to provide tailored solutions, leveraging best-in-class sales tools and technology. We're passionate about understanding our customers and continuously discovering new ways to reach our goals, develop our skills, and invest in our career growth. This enables us to enjoy lucrative opportunities and grow our careers both within and beyond sales.
Join our team at arenaflex and become an integral part of our customer success story!
About arenaflex
arenaflex is a leading business-to-business organization, committed to providing innovative solutions to meet the evolving needs of our customers. Our mission is to empower businesses to succeed by delivering exceptional products, services, and experiences. We're dedicated to fostering a culture of inclusivity, diversity, and collaboration, where our associates can grow, learn, and thrive.
What You'll Be Doing
As an Experienced Customer Success Consultant at arenaflex, you'll play a vital role in ensuring the success of our customers. Your primary responsibilities will include:
- Resolving customer inquiries related to service/non-selling issues to ensure successful resolution and good customer experience, enabling Account Managers (AM) and Account Executives (AE) to focus on selling.
- Onboarding customers in partnership with AM to ensure a smooth onboarding process for our commercial contract accounts and new program implementations.
- Determining the root cause of issues, including delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries.
- Assisting in facilitating installations, relevant communications with updates to customers and account managers/executives.
- Recording and reporting on issues resolved, responsible for tracking all activity handled in Salesforce for each account and submitting reports to their manager.
- Educating end-users to leverage self-service options and/or customer service when feasible.
- Implementing or facilitating improvements to procedures, services, or products, as well as developing new ideas, methods, techniques, services, and products.
What You Bring to the Table
To succeed in this role, you'll need to possess the following skills and qualities:
- Ability to interface with customers at Manager, Director, or VP levels, demonstrating strong business acumen.
- Ability to manage a demanding and unpredictable workload with efficiency and poise to resolve issues, attempt to remedy uncontrollable issues, and run a full-circle solution for internal and external customers.
- Strong knowledge of Business Essentials, including facility and breakroom, technology products, business furniture, print and promotional products.
- Ability to function independently with minimal daily supervision.
What's Needed – Basic Qualifications
* High School Diploma or GED.
- 2+ years of business experience.
- 6+ months of experience using Microsoft Office.
What's Needed – Preferred Qualifications
* Bachelor's degree.
What We Offer
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and rewarding. Some of the benefits you can expect include:
- Inclusive culture with associate-led Business Resource Groups.
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Why Join arenaflex?
At arenaflex, we're passionate about empowering our associates to grow, learn, and thrive. We offer a dynamic work environment that's rich in opportunities for career growth and development. Our inclusive culture and commitment to diversity and inclusion make us an attractive employer for talented individuals who share our values.
How to Apply
If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at arenaflex. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer who values the diversity of our people, products, and services. We're committed to creating a work environment that's inclusive, supportive, and rewarding for all our associates.
Apply Now!
Don't miss this opportunity to join our team at arenaflex and become an integral part of our customer success story! Apply now and take the first step towards a rewarding and challenging career with us. Apply Job! Apply for this job