Experienced Student Loan Advisor – Customer Contact Center – Work From Home Opportunity

Join arenaflex, a family-oriented and team-driven environment, where diversity, equity, and inclusion matter! Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a knack for navigating complex situations and providing clear, concise solutions? If so, we invite you to explore this exciting opportunity as a Student Loan Advisor at arenaflex's Customer Contact Center.

About arenaflex

arenaflex is a dynamic and growing organization that values diversity, equity, and inclusion. We believe that every individual has a unique perspective and contribution to make, and we strive to create an environment that fosters growth, learning, and collaboration. Our team is dedicated to providing exceptional customer service and support, and we're committed to making a positive impact on our customers' lives.

About the Role

As a Student Loan Advisor, you will play a critical role in supporting student borrowers with their questions and concerns. You will be responsible for taking incoming calls, using chat, and completing outbound calls to provide accurate and efficient solutions to our customers. Your exceptional communication skills, active listening, and empathetic nature will enable you to build trust and rapport with our customers, ensuring a positive and professional experience.

Key Responsibilities

* Take incoming calls, use chat, and complete outbound calls to assist customers with answering frequent questions, providing detailed information, and resolving emerging problems

• Practice active listening, be empathetic, and communicate clearly with customers in a positive and professional manner
• Utilize standard technology, such as a telephone, email, and web browser, to navigate to pre-scripted responses and provide basic general and claims-specific information
• Follow established and documented policies and standard operating procedures, including working within various systems, timekeeping, and documentation of calls from end to end
• Assist callers with filling out their application and submitting it electronically to the plan provider for processing
• Complete basic call log, documentation, and related call details for each phone inquiry

Schedule

* Monday: 11:45am-8:15pm

• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Preferred Skills

* High School diploma or equivalent required

• Must be able to speak and read English clearly, professionally, and fluently
• Must be able to type a minimum of 35 WPM
• Experience working with a personal computer and the Windows operating system is required
• The ability to effectively work within established key performance indicators/metrics is necessary
• Must have demonstrated excellent interpersonal and leadership skills
• Must be able to multi-task and stay organized while completing simultaneous tasks

Requirements

* Must be able to navigate various systems and browsers

• Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers
• Knowledge of contact center technology
• Strong Computer skills with proficiencies in Excel and Word
• Excellent command of the English language, effective use of grammar skills
• Excellent communication etiquette
• Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance

Benefits

* Competitive pay

• Sick time starts accruing immediately after training completion
• Special event days throughout the year
• $25,000.00 Life Insurance paid for by arenaflex
• Day one of employment, you will receive paid holidays if you meet the criteria

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our team is dedicated to delivering exceptional customer service and support, and we strive to make a positive impact on our customers' lives. We believe in the importance of work-life balance and offer flexible scheduling options to ensure that our employees can meet their personal and professional needs.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. We offer a range of training programs and opportunities for advancement, ensuring that our employees have the skills and knowledge they need to succeed in their roles. Our employees also have access to a range of benefits, including tuition reimbursement, professional development opportunities, and mentorship programs.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a base salary, bonuses, and benefits. Our employees also have access to a range of perks and benefits, including:

• Competitive pay
• Sick time starts accruing immediately after training completion
• Special event days throughout the year
• $25,000.00 Life Insurance paid for by arenaflex
• Day one of employment, you will receive paid holidays if you meet the criteria

Conclusion

If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to join our team as a Student Loan Advisor at arenaflex's Customer Contact Center. We offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development. Apply now to take the first step towards a rewarding career with arenaflex! Apply Job! Apply for this job