Patient Coordinator (Hybrid WFH, Digital Weight Loss)

Overview

Compensation: $65,000–$80,000 + equity Location: Hybrid, 3 days in our San Francisco office, 2 days remote Schedule: Full-time, Monday - Friday

• 7am-3:30pm PT Monday and Friday
• 8am - 4:30pm PT Tuesday, Wednesday, and Thursday

Role Type: Full-time | Bilingual Spanish preferred About Everself Everself is on a mission to cure obesity. Founded by Harvard Medical School professors, we are pioneering quick, non-surgical weight loss procedures that are 7x safer than surgery and more effective and affordable than the best medications. Our digital health platform combines telehealth, distributed clinics, and an expert care team in endoscopic weight loss to deliver lasting, affordable results for the 40% of Americans struggling with obesity. We’re growing rapidly—now in 8 cities after just 6 quarters of operations—with a vision to become the one-stop shop for obesity management, offering the most comprehensive set of interventions available online and via our distributed partner clinics. Join us to help patients reclaim their lives. About This Role We are looking for a people-centered, professional, and organized Patient Coordinator to join our team and deliver Everself's signature 6-star care. You’ll be the first point of contact for patients and a crucial part of making their weight loss journey feel smooth, supported, and stress-free. This is a role for someone who thrives in a fast-paced environment, has a concierge mindset, and finds joy in turning complex coordination into calm execution. In this role, you will:

• Deliver 6-Star Service: Be the warm, welcoming presence patients first encounter. Whether by phone, text, or email, you’ll create a calm, organized, and exceptional experience that reflects Everself's high standards of care.
• Own the Booking Process: Coordinate a complex scheduling ecosystem involving physicians, procedure centers,internal teams and external partners. Ensure accurate and timely bookings, confirm authorizations, and proactively follow up to make every procedure seamless.
• Be a Concierge for Every Concern: Monitor incoming communications, answer phone calls, and anticipate patient needs before they arise. You’ll be a responsive, empathetic problem-solver who builds trust with every interaction.
• Drive Administrative Excellence: Maintain accurate records across our systems, ensure compliance with regulations like HIPAA, and support documentation workflows that enable smooth care delivery.
• Support Clinical Flow: Partner with our care team to keep everything moving—double-check paperwork, prep patients for appointments, and help ensure every patient is ready, informed, and confident in their next step.

What We’re Looking For

• Service-Driven Experience — 2+ years in a client-facing or administrative role, ideally in healthcare, hospitality, or premium service environments where white-glove support is the norm.
• Fluent in Spanish (preferred, not required) — Able to communicate clearly and professionally with Spanish-speaking patients across phone, email, and text.
• Early Morning Availability — Available to work Monday through Friday, 7:00 a.m. to 3:30 p.m. Pacific Time.
• Detail-Oriented & Reliable — Comfortable juggling complex logistics with accuracy. You stay organized, catch errors before they happen, and keep things moving smoothly under pressure.
• Warm, Clear Communicator — You build trust quickly, make patients feel at ease, and bring empathy and professionalism to every interaction.
• Operationally Sharp & Adaptable — Confident discussing pricing and payment options in a direct-pay model, comfortable navigating EHRs and new software, and energized by fast-paced, ever-evolving environments where proactive problem-solving is key.

What Makes This Job Amazing

• Mission: Join a team of Harvard Medical School professors and healthcare innovators transforming thousands of lives. Watch our patient’s stories.
• Hybrid Environment: Work three days a week from our Market Street office and two days remotely, with some (infrequent) Saturday calls —all patient care is delivered virtually via telehealth.
• Foundational Role in a Growing Startup: Be part of a fast-growing, mission-oriented team. Collaborate closely with teams like Product to help shape and innovate our virtual care experience.

Total Rewards

• Competitive salary with equity in a high growth, seed-stage startup
• Comprehensive health benefits (medical, dental, vision)
• 11 paid holidays, 15 personal vacation days, 10 wellness days
• Hybrid work, 3 days in-office 2 days remote

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