Experienced Manager, Customer Insights Retail Media Network – Driving Business Growth at arenaflex

Join arenaflex, a leading home improvement company, as we continue to revolutionize the retail media industry. As a Manager of Customer Insights on the arenaflex Media Networks (AMN), you will play a pivotal role in driving business growth, optimizing media investments, and elevating customer understanding.

About arenaflex

arenaflex Companies, Inc. is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit arenaflex.com.

Your Impact

As a Manager of Customer Insights on the arenaflex Media Networks (AMN), you will engage directly with AMN clients to review how their media investments are performing, identify ways to optimize and grow their media investments, work closely with sales and account management to formulate media strategies aimed at growing your clients' business at arenaflex, develop test and learn plans, and elevate your clients' understanding of the arenaflex customer.

What You Will Do

* Creates annual strategic learning plans for business(es) supported

• Leads Quarterly Business Review Process with our top clients
• Serves as the subject matter expert for media performance reporting for both internal partners within AMN and across the arenaflex enterprise, and external clients and agencies
• Synthesizes disparate data from multiple sources into strategic recommendations for future media investments to grow business at arenaflex. Regularly delivers these recommendations to both internal leadership (VP+) as well as external vendor-partners of all levels
• Oversees the development and codify best practices in media performance evaluation, data visualization, standardized reporting and insights
• Tells data stories that support other key deliverables such as sales pitches and case studies
• Oversees omnichannel advertising efforts and aggregates all sources of insights to support other client-facing teams (e.g. sales and account management)
• Partners with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback
• Integrates knowledge across the Customer Insights & Analytics team to bring relevant insights to arenaflex LMN Insights team and the whole of the arenaflex retail media business, especially in key forums with leadership, to highlight the state of the arenaflex customer

Required Qualifications

* Bachelor's Degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative

• 5 years of experience in insights and analytics
• 3-5 years of experience in retail media or general media analytics
• Experience in analytical, decision-making, and project management
• Experience storytelling with data and to present data stories in a compelling and easy-to-understand way
• Experience A/B testing
• Experience with Microsoft Office tools (e.g. Word, PowerPoint, Excel)
• Experience in working with such tools as Tableau, Power BI, SQL, or similar tools

Preferred Qualifications

* Master's Degree in a related field (e.g. Master's in Market Research, Behavioral Psychology, MBA)

• Leading teams and proven business impact
• Experience managing global teams
• Experience working in a retail environment
• Working with analytic/research software (e.g. SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, etc.)

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture values innovation, collaboration, and continuous learning. As a Manager of Customer Insights on the arenaflex Media Networks (AMN), you will have the opportunity to work with a talented team of professionals who are passionate about driving business growth and delivering exceptional customer experiences.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to investing in the growth and development of our employees. As a Manager of Customer Insights on the arenaflex Media Networks (AMN), you will have access to a range of training and development opportunities, including:

• Regular coaching and feedback from experienced leaders
• Opportunities for professional growth and advancement
• Access to industry-leading tools and technologies
• Collaborative and dynamic work environment

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary range: $95,500.00 - $159,200.00 annually
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and advancement

How to Apply

If you are a motivated and experienced professional looking to drive business growth and deliver exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job