Experienced Insurance Customer Service Representative (Work from Home) – Property & Casualty Insurance Expert

At arenaflex, we're dedicated to providing exceptional customer service and insurance solutions to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch support and guidance to our policyholders, ensuring their needs are met and exceeded. If you're passionate about the insurance industry, have a knack for customer service, and are looking for a dynamic work-from-home opportunity, we encourage you to apply for this exciting role.

About arenaflex

arenaflex is a leading provider of insurance and membership services, committed to empowering our members and customers with peace of mind and protection. Our team is passionate about delivering exceptional experiences, and we're dedicated to fostering a culture of inclusivity, diversity, and equity. As an arenaflex employee, you'll be part of a dynamic and supportive team that values your contributions and growth.

Job Summary

We're seeking an experienced Insurance Customer Service Representative to join our Insurance Call Center team. As a key member of our team, you'll be responsible for handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. You'll provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium, ensuring their needs are met and exceeded. If you have a strong background in customer service, a Property and Casualty insurance license, and a passion for the insurance industry, we encourage you to apply for this exciting opportunity.

Responsibilities

As an Insurance Customer Service Representative, you'll be responsible for:

• Handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone
• Providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Reviewing and updating policies to enhance retention and better meet the needs of the consumer
• Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Making appropriate recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
• Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilizing knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Providing quotes on endorsements as requested
• Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as liaison for information exchange between customer and insurance companies
• Processing changes to policies within EPIC and submitting changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
• Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
• Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information
• Performing other duties as assigned

Requirements

To be successful in this role, you'll need:

• A high school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
• A Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Excellent problem-solving and analytical skills, with the ability to navigate complex insurance policies and procedures
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Strong organizational and time management skills, with the ability to manage multiple tasks and projects simultaneously
• Proficiency in EPIC and other relevant software systems

What We Offer

As an arenaflex employee, you'll enjoy a comprehensive benefits package, including:

• A competitive hourly rate, depending on experience and salary zone
• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free AAA Premier Battery Membership

Work Environment and Culture

As a work-from-home Insurance Customer Service Representative, you'll enjoy the flexibility and autonomy to work from the comfort of your own home. Our team is passionate about delivering exceptional customer service, and we're committed to fostering a culture of inclusivity, diversity, and equity. You'll be part of a dynamic and supportive team that values your contributions and growth.

How to Apply

If you're passionate about the insurance industry, have a knack for customer service, and are looking for a dynamic work-from-home opportunity, we encourage you to apply for this exciting role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

Job Category

Insurance Apply Job! Apply for this job