Experienced Full Stack Customer Care Specialist – BlueOptions Care Plus

Are you a compassionate and results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join arenaflex's BlueOptions Care Plus team as a Remote Customer Care Specialist! At arenaflex, we're dedicated to helping our communities achieve better health and well-being. As a key member of our team, you'll play a vital role in providing personalized support to our high-risk members, ensuring they receive the care and attention they need to thrive. With a focus on empathy, active listening, and creative problem-solving, you'll be empowered to make a meaningful impact in the lives of our customers.

What We Offer

As a Remote Customer Care Specialist with arenaflex, you'll enjoy a comprehensive benefits package, including:

• Competitive pay: $19.04 per hour, with a salary grade range of $17.98-29.13
• Full-time remote opportunity with flexible scheduling
• Comprehensive health, dental, and vision plans
• 401(k) retirement savings plan
• 18 days of personal time off in the first year (not applicable during training)
• 11 holidays and 2 wellness days per year
• Life insurance, disability benefits, pet insurance, and work-life balance programs
• Ongoing training and development opportunities to enhance your skills and career growth

Your Role

As a Remote Customer Care Specialist, you'll be responsible for:

• Providing exceptional customer service to high-risk members via phone, ensuring accurate and timely resolution of their inquiries and concerns
• Utilizing the arenaflex Conversation Strategy to deliver outstanding call experiences and follow-up on issues to ensure resolution
• Researching and resolving service-related inquiries, meeting established expectations for quality, productivity, and timeliness
• Assisting members using probing questions and critical thinking to resolve their inquiry
• Collaborating with internal teams to ensure seamless communication and resolution of complex issues

What You'll Need

To succeed in this role, you'll require:

• 2 years of customer service experience or an equivalent combination of education and experience
• 1 year of building collaborative relationships with customers, clients, and/or peers in different teams
• High school diploma or equivalent
• High-speed stable internet with a router that has 2 ports and is no further than 10 feet away from your workstation
• Ability to commit to a 12-week fully paid training program with limited absences
• Ability to use multiple systems while resolving/responding to customer inquiries and concerns via phone
• Sound problem-solving and decision-making skills to resolve simple to complex issues
• Demonstrated empathy and compassion, with outstanding listening and communication skills
• Ability to work assigned shift between 8:00 AM-6:30 PM EST; occasional nights, weekends, and holidays may be necessary as business needs require

Added Plus

* Bilingual – Spanish or Creole

• Previous experience working with a health insurance company

What's Next?

Our 4-step selection process includes: 1. Application and resume review – please submit your most up-to-date resume and fill out the screening questions carefully. 2. Video Interview – look for an email from Staffing with the link. 3. Face-to-face video interview where you'll get to meet some of the leaders of the Service Organization. If selected, 4. Background screening

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.

Apply Now!

Ready to join our team and make a difference in the lives of our customers? Apply now and take the first step towards a rewarding career with arenaflex! Apply Job! Apply for this job