Experienced Customer Service Representative – Call Center
Are you a customer service enthusiast looking to kickstart your career in a dynamic call center environment? Do you possess excellent communication skills, a strong attention to detail, and a passion for delivering top-notch support to customers? If so, we invite you to join arenaflex, a leading automotive retailer, as a Customer Service Representative in our Tigard, OR location.
About arenaflex
arenaflex is the largest automotive retailer in North America, listed on the Fortune 500 (NYSE: LAD). Our mission is to "Growth Powered by People," and we're committed to building a workplace that ignites ideas and opportunities to earn customers for life. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Our focus is on making the customer experience better, whether in person, online, or a combination of both.
Job Summary
As a Customer Service Representative, you'll be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using our company loan processing systems. You'll work closely with our team to ensure that customers receive the best possible experience, and you'll be an integral part of our efforts to meet our customers' needs.
Responsibilities
* Handle inbound service calls from customers in a Call Center environment while delivering quality service
- Monitor customer account details for non-payments, declined payments, delayed payments, and other irregularities
- Prepare documents as needed to fulfill customer requests
- Educate and counsel customers on account terms
- Maintain and ensure accurate, up-to-date customer account information
- Forward delinquent accounts to the appropriate Collections Team for account management
- Perform other duties as assigned
Requirements
* Previous telephone customer service experience preferred
- Ability to perform accurate data input into a variety of software
- Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone
- Strong attention to detail
- Sense of urgency
- Excellent communication skills
- PC skills, including knowledge and use of MS Office (Excel, Word, Windows, etc.)
Competencies
* Does the right thing, takes action, and adapts to change
- Self-motivates, believes in accountability, focuses on results, makes plans, and follows through
- Believes in humility, shares best practices, desires to keep learning, measures performance, and adapts to improve results
- Thrives on a team, stays positive, and lives our values
Physical Demands
* Up to 1/3 of time: standing, walking, lifting up to 25 pounds
- Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
Benefits
* Competitive pay
- Medical, Dental, and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
What We Offer
* A dynamic and supportive work environment
- Opportunities for career growth and development
- A comprehensive benefits package
- A commitment to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status)
- A drug-free workplace
How to Apply
If you're a motivated and customer-focused individual looking to join a dynamic team, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.
Note
This job description is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
Apply Now
Don't miss this opportunity to join arenaflex and start your career in a dynamic call center environment. Apply now and take the first step towards a rewarding and challenging career in customer service. Apply for this job