Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville
At arenaflex, we're on a mission to revolutionize the way people experience eyewear and eye care. As a Customer Experience Advisor, you'll play a vital role in delivering exceptional service to our customers, ensuring their shopping and ownership experiences are nothing short of extraordinary. If you're passionate about our brand, enjoy building strong relationships, and thrive in a fast-paced, dynamic environment, we want to hear from you!
What You'll Do:
As a Customer Experience Advisor, you'll be responsible for:
- Delivering top-notch customer service via email and live chat, ensuring every interaction is nothing but wonderful
- Learning our internal management system to efficiently process sales orders and maintain customer relationships
- Utilizing internal communication software to collaborate with teammates, management, and other departments
- Identifying and solving trends and pain points to optimize each customer's experience
- Staying up-to-date with the latest technology systems and procedures to continuously improve our customer experience
Who You Are:
We're looking for a self-starter who takes ownership of their work and is proud of their accomplishments. You're a creative problem solver who thinks outside the box and is skilled in navigating multiple tabs and windows. You're a sensitive and effective communicator who can adapt your tone and style to suit your audience. You're eager to learn new technology systems and procedures and can juggle multiple tasks while remaining organized and attentive to detail.
Requirements:
* Ability to attend a virtual two-week onboarding via Google Meet video calls
- Quiet workspace with minimal noise (e.g., home office) for fulfilling shifts
- Availability to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
- Availability evenings and weekends, including during the holiday season
- Reliable high-speed internet connection with access to your router
- Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Extra Credit:
* Customer service experience
- Experience working from home
About Us:
arenaflex was founded with a mission to inspire and impact the world with vision, purpose, and style. We're constantly pushing the boundaries of what a company and industry can be, striving to create a better world for all. We believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries, empowering people to learn, work, and achieve better economic outcomes.
Our Culture:
At arenaflex, you can expect:
- Company outings and events that foster connection and community
- Volunteering and learning opportunities to grow and develop
- A workplace that values inclusivity, equity, and transparency
- Employee resource groups that celebrate diversity and promote belonging
- A commitment to creating a workplace where all employees can bring their authentic selves and feel engaged and valued
Compensation and Benefits:
* Competitive hourly rate of $13.00
- Opportunities for career growth and professional development
- Comprehensive benefits package, including health, dental, and vision insurance
- Paid time off and holidays
- Access to our Employee Assistance Program (EAP)
How to Apply:
If you're passionate about delivering exceptional customer experiences and joining a company that's making a real impact, apply now! Visit our website to learn more about our company culture and values, and to submit your application. We can't wait to hear from you! Apply Job! Apply for this job