Associate Product Manager, Field Services

Overview: Are you an experienced professional who can work as a liaison between operations/business units and IT partners? Do you have experience in leading the analysis of system applications to identify and document complex business and technical requirements per the needs of the business? Are you well-spoken and do you have polished, written communication skills? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual such as you. Now is the time to join our team and become a part of something big. A DAY IN THE LIFE In this role, you will…

• Build relationships with business leaders across all functional areas to understand business objectives and priorities and to collaboratively develop supporting technology improvement initiatives.
• Elicit requirements using interviews, document analysis and business process descriptions.
• Communicate between business and technology areas to investigate and/or develop solutions.
• Work independently with users to define concepts.
• Prepare accurate and detailed requirement specifications documents including but not limited to process flow diagrams and use cases.
• Develop/Implement/Document user acceptance testing routines.

WHO YOU ARE You possess …

• High School diploma or equivalent required.
• Ten or more years of relevant IT Business Analyst work experience.
• Proven customer service skills.
• Must be able to use and have advanced computer skills and be proficient with Microsoft software products.
• Exceptional problem solving skills, listening skills and have a strong attention to detail
• Experience with all aspects of the Software Development Lifecycle; knowledge of successful software development methodologies and best practices

Responsibilities:

• Represent on behalf of business owners and partner with IT on enhancements, defect remediation prioritization and escalations for AssetShield and related integrations
• Build relationships with business leaders across all functional areas to understand business objectives and priorities and to collaboratively develop supporting technology improvement initiatives.
• Identify functional definitions of the system, complete with workflow; impacts to existing applications; and navigation.
• Gather/prepare detailed requirements and design specifications for preliminary user interface mockups/visual models/charts/flow diagrams/other specification components using interviews, document analysis and business process descriptions.
• Manage and obtain business sign off/approval on Business Requirement Documents.
• Conducts Gap Analysis sessions with Development and QA to support the formal handoff of requirements.
• Create/maintain a high-level project plan that rracks completion and delivery of all IT milestones, including development, quality assurance, documentation and deployment
• Develop/Implement/Document user acceptance testing routines.
• Support smoke testing for production deployements and outage remediation as needed
• Work independently with users to define concepts.
• Perform all other duties as assigned.

Qualifications:

• High School diploma or its equivalent required.
• Ten or more years of relevant IT Business Analyst work experience.
• Excellent project management and time management skills
• Exceptional problem solving skills, listening skills and have a strong attention to detail
• Experience with all aspects of the Software Development Lifecycle; knowledge of successful software development methodologies and best practices
• Proven customer service skills.
• Must be able to use and have advanced computer skills and be proficient with Microsoft software products.
• Demonstrated ability to create and maintain large sets of documentation
• Works well independently and apt at managing multiple competing demands/priorities.
• Excels in a fast paced environment with constant change
• Bachelor’s Degree in Computer Science, Information Systems preferred.
• Practical work experience within mortgage industry and/or a vendor management service company a plus.

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