Manager, Business Operations (Amazon / Marketplaces)

About the position Humann is growing and seeking a Senior Manager of Business Operations to serve as a critical connector between Marketplace Operations and the broader organization. This role drives operational excellence, process optimization, and scalable solutions across Marketplace functions. The position places a strong emphasis on improving cross-functional operational processes across Supply Chain, Finance, Marketing, and vendor management, including support for demand forecasting and RFP initiatives, as well as strengthening vendor onboarding and ongoing management. The ideal candidate brings strong analytical rigor paired with hands-on operational expertise—able to connect data, process, and execution to improve efficiency and support sustainable growth.

Responsibilities

• Own the infrastructure and operational health of all Marketplace selling accounts (e.g., Amazon, Walmart, TikTok), including settings, permissions, integrations, and key operational performance metrics.
• Execute catalog merchandising updates and lifecycle management, including new item setup and ongoing content optimization, attributes, imagery, bundles, and storefronts.
• Support Marketing and Sales by executing pricing updates, promotions, and Marketplace marketing initiatives.
• Support inventory planning and manage inbound inventory processes, coordinating stakeholders to align with demand forecasts.
• Ensure compliance with Marketplace policies, brand registry requirements, pricing integrity, and brand compliance monitoring and enforcement.
• Monitor Marketplace KPIs to identify risks, trends, and opportunities that drive growth, profitability, and customer experience.
• Serve as a cross-functional operations partner, aligning Finance, Supply Chain, Marketing, Product, and Technology teams to ensure operational continuity and effective execution.
• Support omni-channel demand forecasting and planning by translating Marketplace and channel-level data into actionable insights.
• Coordinate and support RFP processes and vendor onboarding, ensuring compliance, operational readiness, and seamless system integration.
• Identify and implement process improvements, SOPs, and automation opportunities that reduce manual effort and support scalable growth.
• Analyze operational and financial data to inform decision-making, improve visibility, and drive cross-functional initiatives.

Requirements

• Proactive self-starter who thrives in fast-paced environments and effectively manages multiple priorities while staying aligned to strategic goals.
• Process-driven and detail-oriented, with strong operational discipline, foresight to identify and mitigate risk, and a focus on cost and process efficiency.
• Strong analytical and problem-solving skills, with comfort using data to anticipate issues, inform decisions, and drive continuous improvement.
• Skilled in translating operational and sales data into clear, actionable insights for leadership and cross-functional teams.
• Collaborative and adaptable, balancing structured processes with flexibility as business needs evolve.
• Excellent communication and stakeholder management skills, with the ability to influence without direct authority.
• Bachelor’s degree in Business, Operations, Supply Chain, or related field (MBA preferred).
• 3+ years of experience in Marketplace Operations, Business Operations, or a related cross-functional role.
• Experience with Amazon Seller Central, Walmart Seller Center, and TikTok Shop in a 3P (preferred) or 1P capacity.
• Proven ability to manage complex operational processes and implement scalable systems, supported by advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables) and project management tools (Jira) to track and optimize performance.

Nice-to-haves

• Experience working in a consumer-packaged goods (CPG) or hyper-growth environment preferred, with the agility to adapt to evolving priorities and scale quickly.

Benefits

• Health/Dental/Vision/Life Insurance
• 401k Retirement Plan with company match
• Paid parental leave
• Quarterly stipend for our supplements
• Unlimited PTO
• Hybrid/remote working model

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