About us:

Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions.Our HealthTech delivers digital transformation for Insurers, Educators and Employers through Co-creation or seamlessly integrated out-of-the-box solutions, that decrease digital fragmentation and engage, empower, and transform their people’s lives.Established in 2018 by Stuart McGoldrick and Stephen Costello, Spectrum.Life provides services internationally to over 7.2m insurance members, 3,000 corporate clients, 60 universities and 650,000 university students. Spectrum.Life currently employs over 350 people.Our vision is to change and save as many lives as possible.

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Role Brief:

We are looking for a proactive, reliable, and fully qualified Psychotherapist/Counsellor to help us provide access to professional services while also overseeing other individuals engaging in the service. The role of the EAP Advice line Counsellor is suited to fully qualified Psychotherapists / Counsellors. This role will require evaluating the needs of our clients, conducting screening assessments, assessing for any immediate risk, performing crisis containment, and signposting to any helpful resources.

Responsibilities:

Carrying out screening assessments over the phone with individuals wishing to engage with EAP services, focusing on strengths as well as difficulties.To conduct risk assessments and implement risk management plans as appropriate, with the support of our Psychological Triage team and provide appropriate safety and action planning where necessaryAssess client’s needs and provide immediate telephone crisis counselling/interventions to employees and family members of customer organisationsIdentify the presenting problem and determine appropriate service response level as per case response level standardsMeet key objectives around call volume and quality.First point of contact to our clients via phone, sms, live chat and WhatsAppTo operate within all policies, procedures and guidelines of the EAP service.To participate in team meetings and attend other meetings as deemed necessary.Excellent customer service skills with strong written and verbal communication skillsAbility to cope with a high volume of incoming calls and chats.Works well under pressureEnjoys working to targets around call volumes and call qualityTo be flexible regarding working hours.Reviewing and handling of cases/queries that need to be investigated/escalated either from individual service user perspective or client organisational levelLiaising with clinical governance around complex, high risk caseWorking on specific tasks required relating to service development, expansion of service.Work collaboratively with other clinical and non-clinical teams to ensure a seamless client experience for our clients

Requirements:

Hold a recognised qualification in Counselling or Psychotherapy Minimum of 200 post-qualified accrued counselling hours. We may report from the supervisor to verify. Full registered membership and/ or accreditation with a professional association or organisation which is governed by a recognised code of ethics and disciplinary process (i.e. BACP, UKCP,NCPS. BABCP etc),  is an essential requirement. Unfortunately, Individual and Student Membership cannot be acceptedStrong computer skills and mastering current software and applications (such as Microsoft Office) Ability to work at a fast paced environment and to meet key objectives around call volume and quality.Ability to adapt to both the ever changing client and organizational needsAbility to work in a fast-paced environment and to multi-task, when neededStrong empathy and listening skillsFlexibility to work shifts, weekends, evenings, holidays etc. as per business needsExperience working with a variety of clients reflecting a wide range of clinical presentations.Experience of screening clients & carrying out initial screening appointments.Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.Good clinical judgement and understanding of your responsibilities regarding confidentialityStrong work ethic and professionalismAbility to work over the phone and through chatStrong interpersonal and communication skills.

Desirable:

Experience working with clients using short term models of therapeutic intervention, particularly CBTExperience working within a busy EAP serviceExperience working on phone linesOpen to working part-time (Minimum 20-25 hours)

What are the benefits of working at SPECTRUM.LIFE?

Part-time permanent contractWork from homeFull training provided between Monday and Friday, 9 am to 5 pm, for 3 weeks Career Progression for clinical and non-clinical colleagues ­1 hour of individual clinical supervision per month in-houseExtensive list of employee perks and benefits: https://app.box.com/s/zo4f2ipvf5gsnfnbhe0w2439zqk4rdhn

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