Experienced Customer Service Sales Representative – Fully Remote Opportunity for Career Growth and Development with arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading provider of exceptional customer experiences, and we are excited to offer a unique opportunity for talented individuals to join our team as a Customer Service Sales Representative. As a fully remote position, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. The customer service industry is rapidly evolving, and arenaflex is at the forefront of this change, leveraging cutting-edge technology and innovative strategies to deliver outstanding results. If you are passionate about providing exceptional customer experiences and are looking for a career that offers growth, development, and flexibility, then this role is perfect for you.

Job Overview

In this exciting role, you will be responsible for continuing subscriptions and trials to existing customers on behalf of arenaflex. You will utilize state-of-the-art technology and client relationship management systems to deliver sales results that meet client performance objectives. As a Customer Service Sales Representative, you will be the face of arenaflex, providing exceptional customer experiences and building strong relationships with our clients. If you are a motivated and results-driven individual with excellent communication skills, then we want to hear from you.

Key Responsibilities

• Contact existing customers on behalf of arenaflex to upgrade or resubscribe their services
• Utilize state-of-the-art technology and client relationship management systems to deliver sales results that meet client performance objectives
• Deliver productivity results (contacts/hour, sales per hour, accuracy) that meet client performance objectives
• Adhere to standard contact procedures and attempt to build relationships, build support for client products and services, and overcome prospect objections
• Adhere to operational processes, PCI compliance, client standards, and program standards

Requirements and Qualifications

To be successful in this role, you will need to possess excellent communication skills, both oral and written, as well as professional vocabulary and assertive, quick thinking. You will also need to have a private and secure workspace at home, free from background noise or distractions, and be able to work independently with minimal supervision. Prior experience in sales, call center, upselling, retail sales, or customer service is highly preferred, and prior work-from-home call center experience is a plus.

Essential Qualifications

• Must be a resident of North Carolina
• Private and secure workspace at home free from background noise or distractions
• Sales, Call Center, Upselling, Retail Sales, or Customer Service Experience are highly preferred
• Professional vocabulary
• Excellent communication skills both oral and written
• Assertive, quick thinking
• Excellent schedule adherence and attendance

Preferred Qualifications

• Prior work-from-home call center experience
• Good computer skills

Technical Requirements

To perform this role, you will need to have access to a range of technical equipment, including a computer or laptop, internet connection, and high-quality noise-canceling wired USB headset. You will also need to have a dual screen set-up, webcam, and anti-virus software. The specific technical requirements are outlined below:

Technical Requirements

• Must provide your own Computer or Laptop
• Internet Connection - Direct wired connection: Minimum of 25 Mbps download and 10mbps upload of DSL, Fiber Optic, or Cable (no dial-up, satellite, and mobile broadband connections)
• Windows 10 Desktop or laptop current on all security updates
• High-quality noise-canceling wired USB headset
• Dual Screen Set-up – a separate 19” monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit)
• Webcam
• Free space – 5 GB
• Processor speed – Dual Core @3 GHz or better OR Quad Core @2GHz or better
• RAM Required – 8 GB
• Anti-Virus – Full versions of Windows Defender or Essentials

Career Growth and Development Opportunities

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Sales Representative, you will have access to a range of training and development opportunities, including 100% paid virtual training. You will also have the opportunity to advance into virtual leadership, training, quality, and workforce management roles, providing you with a clear career path and opportunities for professional growth.

Work Environment and Company Culture

arenaflex is a dynamic and supportive company that values its employees and is committed to providing a positive and inclusive work environment. As a fully remote company, we understand the importance of flexibility and work-life balance, and we offer a range of benefits and perks to support our employees, including a monthly stipend for internet services and other utilities. Our company culture is built on a foundation of respect, empathy, and open communication, and we are committed to creating a workplace where everyone feels valued and supported.

Compensation and Benefits

As a Customer Service Sales Representative with arenaflex, you will be offered a competitive hourly wage, with opportunities to earn up to an additional $170+ per week in weekly commission opportunities. You will also be eligible for two base hourly pay raises during the first year of employment, as well as a range of benefits, including 401(k), dental insurance, health insurance, and vision insurance. We also offer a range of perks, including free satellite radio service and a $22 monthly internet stipend for those who qualify.

Conclusion

If you are a motivated and results-driven individual with excellent communication skills and a passion for providing exceptional customer experiences, then we want to hear from you. As a Customer Service Sales Representative with arenaflex, you will have the opportunity to work from the comfort of your own home, while still being part of a dynamic and supportive team. You will also have access to a range of training and development opportunities, as well as a competitive salary and benefits package. Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply now to become a part of the arenaflex team and start your journey to success.