Technical Support Specialist (Voice Process - U...
Job Title: Technical Support Specialist – Voice Process (US Region)Location: Technopark, TrivandrumExperience: 0 to 3 yearsShift Timings
- 8:30 PM to 5:30 AM
- 4:30 AM to 1:30 PM
- 12:30 PM to 9:30 PM
- 24/7 Rotational shift
- Respond promptly to customer requests via telephone, email, and chat.
- Maintain high levels of quality, productivity, and customer satisfaction.
- Appropriately escalate issues and coordinate with supervisors for timely resolution.
- Consistently meet productivity, quality, and sales targets.
- Log and report all customer issues in the customer relationship management (CRM) database.
- Promote sales of technology equipment and devices.
- Deliver an excellent customer experience and contribute to brand promotion.
- Must Have:
- A neutral English accent (free from Mother Tongue Influence)
- Exceptional verbal and written communication skills in English
- Willingness to work in any shift within a 24/7/365 environment
- Good to Have:
- Working knowledge of LAN/WAN, basic troubleshooting, and technical issues
- Networking certifications
- Candidates from Trivandrum.