Experienced Healthcare Customer Service Representative – Remote Phone Intake Specialist for Home Healthcare Services

Introduction to arenaflex

arenaflex is a leading provider of home healthcare services, dedicated to delivering exceptional patient care and support. As a pioneer in the healthcare industry, we strive to make a positive impact on the lives of our patients and their families. Our mission is built on a foundation of compassion, empathy, and a commitment to excellence. We are now seeking a highly skilled and dedicated Healthcare Customer Service Expert to join our team as a remote phone intake specialist.

Job Overview

In this critical role, you will serve as the first point of contact for patients requiring home healthcare services. Your primary responsibility will be to handle incoming calls from providers, referral sources, and patients, addressing their inquiries, and providing support with complex requests. As a Healthcare Customer Service Expert, you will work in a fast-paced, remote call center environment, managing approximately 60-65 calls per day. Your exceptional communication skills, attention to detail, and ability to navigate multiple applications will be essential in collecting clinical and demographic information and entering it into our portal.

Key Responsibilities:

• Demonstrate excellent empathy and patience when dealing with difficult callers or complex requests
• Comply with all arenaflex policies, including HIPAA/PHI, to ensure the confidentiality and security of patient information
• Strive to meet or exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
• Collaborate with the team to achieve shared goals and objectives, fostering a positive and supportive work environment
• Utilize dual monitors and multiple applications to efficiently manage calls and data entry
• Provide accurate and timely information to patients, providers, and referral sources, ensuring a seamless experience

Qualifications and Requirements

To be successful in this role, you will need:

• A High School Diploma or GED
• Minimum 2 years of customer service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry, with a strong understanding of medical terminology
• Intermediate keyboarding abilities, with a minimum of 30 words per minute, and data entry skills while actively listening
• Basic PC skills, including proficiency in Microsoft Office, such as Word, Excel, Outlook, and Microsoft Teams
• A passing score on the SHL Customer Service Phone Simulation Assessment

Technical Requirements:

To perform this role, you will need:

• A reliable internet connection with speeds of 2mb/10mb upload and 10mb/25mb download or higher
• A high-speed internet connection, such as fiber or cable, with a hardwired ethernet cable
• A quiet, dedicated workspace with minimal distractions

What We Offer

At arenaflex, we are committed to providing our employees with a comprehensive benefits package, including:

• Competitive hourly rate of $17.50, with a monthly incentive bonus opportunity
• A full range of benefits, including health, dental, and vision insurance, with HSA employer contributions and dependent care FSA employer match
• Generous PTO, 401K savings plan, paid parental leave, and more
• Advancement opportunities, professional skills training, and tuition reimbursement
• A great culture with a sense of community, and a Walgreens discount of up to 25% off eligible items

Career Growth and Development

At arenaflex, we are dedicated to the growth and development of our employees. As a Healthcare Customer Service Expert, you will have access to:

• Comprehensive training and onboarding program, with ongoing support and coaching
• Opportunities for advancement and professional growth, with a clear path for career development
• Professional skills training, tuition reimbursement, and continuing education opportunities

Work Environment and Culture

At arenaflex, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a dynamic team that values collaboration, open communication, and mutual respect. Our culture is built on a foundation of:

• Empathy and compassion, with a focus on delivering exceptional patient care
• Integrity and accountability, with a commitment to excellence and quality
• Teamwork and collaboration, with a focus on shared goals and objectives

Conclusion

If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Healthcare Customer Service Expert at arenaflex, you will be part of a dynamic team that is dedicated to making a positive impact on the lives of our patients and their families. Join us in our mission to deliver exceptional home healthcare services, and take the first step towards a rewarding and challenging career.