Associate, Digital Applications & Customer Support – Join arenaflex's Growing Team
Are you a motivated and detail-oriented individual with a passion for digital applications and customer support? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex, a leading multi-brand / multi-channel fashion apparel business, is seeking an Associate, Digital Applications & Customer Support to join our dynamic team.
About arenaflex
arenaflex is a forward-thinking company that has been a driving force in the wholesale manufacturing industry for years. Our commitment to integrity and respect has enabled us to build strong retail and e-commerce partnerships in the apparel sector. We're not just a company – we're a family, and we're dedicated to providing our employees with a rewarding career in a supportive and inclusive environment.
Overview of the Role
As an Associate, Digital Applications & Customer Support, you will play a vital role in supporting the Sr. Director, Digital Applications, in executing various aspects of the product lifecycle and delivering exceptional customer service. This role will involve a blend of product management, customer support, and data analysis, with a focus on contributing to the efficiency and effectiveness of our digital applications.
Key Responsibilities
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Product Lifecycle Management (PLM) and Digital Applications Support:
+ Assist in gathering and organizing digital products/applications requirements, user feedback, and market research. + Collaborate with cross-functional teams to track and maintain digital application documentation and progress. + Participate in user acceptance testing, providing feedback on new features and enhancements. + Contribute to the development and implementation of product visions and strategies.
Customer Support:
+ Provide prompt and effective support to digital application users via various channels (email, phone, chat). + Troubleshoot user issues, escalate complex problems to senior team members, and track resolution progress. + Create and update user manuals based on evolving customer feedback and digital application enhancements. + Assist with onboarding new users and guide them through application features and functionality. + Collect and analyze user feedback to identify recurring issues and improvement opportunities.
Data Analysis and Reporting:
+ Gather and analyze data related to product usage, customer satisfaction, and market trends. + Prepare reports and presentations summarizing key findings and insights. + Assist in tracking product portfolio performance and identifying areas for optimization.
Essential Qualifications
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Education:
Bachelor's degree in fashion merchandising, business, or a related field.
Experience:
2-3 years of experience in a customer support or technical support role, ideally involving troubleshooting and assisting users with digital applications or digital tools in the fashion/apparel industry.
Strong understanding of PLM principles and best practices.
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Excellent written and verbal communication skills.
* Proven ability to provide exceptional customer service and effectively support users of digital applications. *
Well-prepared to handle technical inquiries and provide solutions.
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Familiarity with PLM systems and digital applications.
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Passion for fashion and a desire to stay abreast of industry trends.
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Ability to work independently and collaboratively within a cross-functional team.
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Strong organizational skills and attention to detail.
Preferred Qualifications
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Experience with fashion apparel product development or merchandising is a plus.
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Ability to learn new software and technologies quickly.
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Interest and passion for the field of PLM and related technologies.
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Proficiency in data analysis and reporting tools (e.g., Excel, Google Analytics).
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Knowledge of quality control (QC) processes is beneficial.
What We Offer
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Competitive Salary:
$110,000.00 - $120,000.00 per year
Comprehensive Benefits Package:
+ Health Benefits (Medical, Dental, and Vision) + Paid Time Off + 401(k) + Company Paid Holidays + Life Insurance + Commuter Benefits + Hybrid / Flex work schedule
Opportunities for Growth and Development:
arenaflex is committed to helping our employees grow and develop their careers. We offer regular training and development opportunities, as well as a clear path for advancement.
How to Apply
If you're a motivated and detail-oriented individual with a passion for digital applications and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume to [[email protected]](mailto:[email protected]).
Join arenaflex's Growing Team
At arenaflex, we're dedicated to providing our employees with a rewarding career in a supportive and inclusive environment. We're a family-oriented company that values integrity, respect, and innovation. If you're looking for a challenging and rewarding role that will help you grow and develop your career, we encourage you to apply for this exciting opportunity. Apply for this job