Experienced Customer Support Representative – Veterinary Assistance Team

Join arenaflex, the fastest-growing e-commerce pharmacy retail business in the market today, as a Full-Time Customer Support Representative on our Veterinary Assistance team in Louisville, KY! This role involves delivering exceptional customer care, handling prescription approvals for veterinary medication, and working closely with our pet-parent clients and colleagues to create a remarkable experience.

Why You'll Love Working Here:

At arenaflex, we prioritize Security, Well-being, and Culture in every aspect of our business and work environment. Our colleagues enjoy a range of benefits, including:

• Competitive starting wages
• Opportunities for wage increases starting after 3 months of service
• Environment-controlled climate
• Employee 20% Discount Program at arenaflex for all your pet needs
• 401(k) with company matching
• Team-building events and company-supported lunch gatherings
• Career growth and development opportunities
• Health insurance qualification on the first of the month
• Funded child, adult, and pet care through Care.com
• Discounts on various items through the LifeMart Discount platform

What You'll Do:

As a Customer Support Representative on our Veterinary Assistance team, you will:

• Directly communicate with veterinary facilities to arrange prescription approvals, resolve client issues, and clarify order requests
• Conduct thorough examinations and issue resolution to determine suitable solutions for clients and center partners, and follow up as necessary to resolve issues
• Complete accurate data entry of solutions into arenaflex's healthcare software
• Maintain a high level of quality through data entry and order handling of veterinary pharmacy orders
• Work with empathy, attention to detail, patience, compassion, and thoughtfulness to clients and partners alike
• Demonstrate a willingness to learn and grow, as we share feedback, receive input, and work in a culture of openness and development
• Engage in conversations with veterinary facilities via telephone (occasionally other channels) on various topics, primarily utilizing our internal program and systems to explore solutions and record center note accounts, requiring thoroughness
• Expect a significant portion of the typical business day to involve outbound veterinary facility/client telephone contacts

What You'll Need:

To succeed in this role, you will:

• Exhibit exceptional interpersonal skills (written, verbal, and listening)
• Demonstrate the ability to multitask (e.g., chat on the phone while exploring on the computer and taking notes)
• Work with ownership, be a self-starter, and stand out with attention to detail
• Possess basic computer skills, including Microsoft Office
• Have a high school diploma or equivalent
• Be able to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy (if required)
• Display decisive reasoning abilities
• Exhibit the ability to perform multiple tasks and thrive in a fast-paced environment
• Be adaptable to change as per the business needs of the organization
• Be flexible with your schedule and willing to stay at work longer than required, as needed by the specialty unit
• Demonstrate the ability to maintain confidentiality and secure sensitive information
• Pass a personal background check
• Be punctual and committed to being your best

Join Our Team:

If you're passionate about delivering exceptional customer care and working in a dynamic, growth-oriented environment, we encourage you to apply to this exciting opportunity. As a member of our Veterinary Assistance team, you'll have the chance to make a real difference in the lives of our pet-parent clients and colleagues.

Apply Now:

Ready to take the next step in your career? Apply now to join arenaflex's Veterinary Assistance team as a Customer Support Representative. Apply for this job