Fraud Investigator, Transaction Fraud

Company Description Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. Salary Range: $91,000.00 - $119,000.00 What’s the role? The role involves performing core enforcement reviews, conducting deep-dive fraud investigations, and analyzing fraud trends using data tools. Key responsibilities include providing feedback to improve machine learning models, offering recommendations for tooling and process enhancements, and assessing fraud risk for new products, all while consistently delivering against weekly core work assignments. This is a full-time position reporting to the Risk and Fraud Operations Manager. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the United States. Depending on where you are located in the United States, your work mode will be Local Hybrid, Regional Hybrid or Remote. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here. What’s this team like at Etsy? Our Risk & Fraud organization is structured into four areas of focus: Account Integrity and Security, Merchant Risk, Transaction Fraud, and Marketplace Fraud. This role sits within our Transaction Fraud vertical, where we focus on detecting, investigating, and preventing fraudulent transactions. The team protects buyers and sellers from direct financial harm by reviewing suspicious payments, chargebacks, and transaction patterns, and by continuously improving how we identify and stop fraud at scale. What does the day-to-day look like? Conduct deep-dive investigations into complex fraud cases and chargeback patterns. Use SQL and Looker to identify emerging trends and provide actionable insights. Support ML model development by providing subject matter expertise and operational feedback. Collaborate on new product launches to assess fraud risks and design controls. Contribute to building and delivering training and documentation to enable and upskill the broader operations team. Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law. Qualities that will help you thrive in this role are: 3+ years of experience in fraud prevention or risk management, ideally within e-commerce or marketplaces. Proficiency in SQL and data visualization tools such as Looker or Tableau to extract actionable insights. Strong analytical and critical thinking skills to conduct deep-dive investigations into complex cases. Additional Information What's Next If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about. Our Promise At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills. Etsy, Inc., founded in 2005, is the global marketplace for unique and creative goods. Our mission is to keep commerce human, and we’re committed to using the power of business to strengthen communities and empower people. We connect millions of buyers and sellers from nearly every country in the world. Buyers come to Etsy to be inspired and delighted by items that are crafted and curated by creative entrepreneurs. For sellers, we offer a range of tools and services that address key business needs. Let’s keep in touch! We’ll share #LifeAtEtsy updates catered to your location and experience. We also encourage you to sign up for job alerts: https://careers.etsy.com/talent-community