Experienced eCommerce Specialist - Video Chat for Disability Access Service

Are you passionate about delivering exceptional guest service and making a positive impact on the lives of individuals with disabilities? Do you have a knack for problem-solving and a strong desire to work in a dynamic, fast-paced environment? If so, we invite you to join the arenaflex team as an eCommerce Specialist - Video Chat for Disability Access Service!

About arenaflex

arenaflex is a world-renowned entertainment and media conglomerate that has been a leader in innovation and customer experience for over nine decades. With a rich history of creating magical experiences for guests of all ages, arenaflex continues to push the boundaries of what is possible in the world of entertainment. Our commitment to excellence, creativity, and innovation has earned us a reputation as one of the most beloved and respected brands in the industry.

The Role

As an eCommerce Specialist - Video Chat for Disability Access Service, you will play a critical role in ensuring that guests with disabilities have a seamless and enjoyable experience at our theme parks and resorts. Your primary responsibility will be to assist guests with registering for Disability Access Service, a program designed to provide guests with disabilities with a more accessible and enjoyable experience. You will also provide support for guests' digital experience through our website and My Disney Experience app.

Responsibilities

* Proactively answer guest accessibility-related questions and make recommendations for our guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services

• Communicate efficiently through video/phone calls and be able to balance multiple chat interactions and computer applications while being engaged and comfortable in video calls
• Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs
• Ability to maintain integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
• Meet required departmental metric expectations and efficiency goals when handling guest accounts
• Complete all required arenaflex training and compliance courses
• Flexible with work schedule, including overtime, weekends, and holidays

Requirements

* Sales and service experience in a customer service or contact center environment with knowledge and interest of arenaflex property, products & services

• Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
• Written, verbal, and interpersonal communication skills
• Comfortable asking discovery questions to acquire relevant information from guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation

Preferred Qualifications

* Previous experience working with individuals with disabilities or accessibility needs

• Experience in related roles such as Guest Services or Guest Relations with the knowledge of our Services for Guests with Disabilities
• Sales and closing skills when overcoming objections
• Bilingual
• Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

What We Offer

* Competitive hourly rate of $18.90/hour

• Opportunities for career growth and professional development
• Comprehensive training program to ensure your success in the role
• Flexible scheduling, including overtime, weekends, and holidays
• A dynamic and supportive work environment with a team of passionate and dedicated professionals
• The chance to make a positive impact on the lives of individuals with disabilities

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

How to Apply

If you are passionate about delivering exceptional guest service and making a positive impact on the lives of individuals with disabilities, we invite you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application. We look forward to hearing from you!

Note:

arenaflex is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. Apply for this job