Senior Commercial Loan Servicing Specialist-Agency Services
About the position About this role: Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist as part of the Agency Services team within Corporate and Investment Banking Loan Operations (CIBLO) . This team supports syndicated loans and their transactions. The Specialist will be responsible for the end-to-end servicing of syndicated commercial loans, ensuring accuracy, compliance, and timely execution of operational processes. In this role, you will: Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements Coordinate all aspects of resolving open customer service issues; interact with internal and external customers Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications Serve as an escalation point in the resolution of client issues Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes Identify activities of the team to ensure conformity with established procedures Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements
Responsibilities
- Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
- Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
- Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
- Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
- Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
- Serve as an escalation point in the resolution of client issues
- Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
- Identify activities of the team to ensure conformity with established procedures
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
- Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements
Requirements
- 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to work hybrid schedule, 8:30 am – 5:30 pm
- Willingness to work on-site at stated location on the job opening
- This position is not eligible for Visa sponsorship
Nice-to-haves
- 2+ years of experience servicing syndicated commercial loans
- 2+ years of demonstrated experience with LoanIQ
- Aptitude for navigating mainframe applications
- Strong understanding and demonstrated knowledge of syndicated loan structures, servicing requirements and commercial banking regulatory requirements
- Ability to work independently and/or as a member of a high-performance team against aggressive deadlines
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic environment
- Proven analytical, organizational, and problem-solving skills
- Strong communication skills and ability to work collaboratively across teams
- Ability to provide strong customer service and to develop customer relationships
- Excellent verbal, written and interpersonal communication skills
- Intermediate Microsoft Office skills
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